Hospitality Training Programs
Hospitality Training Programs with Westgate
If you have a passion for the hospitality industry and are looking to take your career to the next level, Westgate Resorts is proud to offer hotel career advancement opportunities for Team Members. Our Certified Field Trainer Program is designed to create new leaders in this exciting industry. Participants gain invaluable skills in leadership, coaching, and operations that are essential for success in hospitality management. With priority consideration for promotions and additional support from seasoned professionals, Westgate is committed to nurturing career development opportunities for all our Team Members.
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Westgate Mentorship Program
Looking to grow your career while building meaningful connections? The Mentorship Program is your opportunity to do exactly that.
This structured six-month partnership pairs Team Members from across corporate and resort operations with experienced mentors who are invested in your success. Matches are thoughtfully made based on your interests, department, career goals, and experience level, so you hit the ground running from day one.
Through bi-weekly or monthly meetings, you and your mentor will set goals, tackle real challenges, and exchange honest feedback that moves the needle. Mentees take the lead on their own growth while mentors share hard-won insights and experiences that no classroom can teach.
The result? Accelerated learning, greater confidence, stronger job satisfaction, and a brighter future, both for you and for Westgate's growing talent community.
Certified Field Trainer (CFT) Program
Westgate's CFT Program develops high-performing, line-level Team Members into peer coaches, mentors, and on-the-job trainers.
Selected participants complete a kick-off workshop and leadership-focused courses covering skills like active listening, effective communication, and adult learning principles. CFTs serve as the first point of contact for new hires during onboarding, providing in-the-moment coaching and hands-on skills training within their department.
Participants earn an additional $1.00/hour for training duties and receive priority consideration for promotion to supervisory roles. The program is active across all resort properties.
- Designed to identify line-level Team Members who are interested in taking on additional training responsibilities.
- Prepares line-level Team Members for emerging leadership roles by teaching key skills like coaching, mentoring, facilitation, communication, etc.
- Each location has an allotted number of CFTs based on staffing needs.
- Adds $1.00 per hour of compensation to selected CFTs upon completion of the starting line workshop.
- Includes a 2-day starting workshop, 8 continuing education courses, and a deep dive mentorship program.
LIFE Program (Leadership Immersion for Excellence)
Ready to take your leadership to the next level? LIFE is a flexible, competency-driven leadership development program for supervisors, managers, and salaried individual contributors.
Participants complete 11 virtual leadership foundation courses (covering topics like accountability, coaching, conflict management, financial acumen, and strategic thinking), 10+ cross-department immersion experiences, and a capstone assignment.
The program is milestone-based and self-paced, with classes offered multiple days and times each week to fit around participants' schedules. Immersion departments span resort operations, corporate functions, and the contact center, giving participants broad cross-functional exposure.
The goal is to build a company-wide leadership bench of versatile leaders who can adapt to changing business needs and deliver exceptional guest experiences.