Accounting Manager (Property Controller)

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Are you an accounting professional who thrives on accuracy, leadership, and making an impact? As a Property Controller at Westgate Smoky Mountain Resort & Spa, you’ll lead the on-site resort accounting operations that keep our business running efficiently. You’ll oversee accounting for Rooms, Food & Beverage, and Retail, manage a talented team of 2–3 direct reports, and partner with resort and regional leaders to ensure accounting accuracy, cost control, and operational excellence. Our culture is supportive, collaborative, and focused on helping team members succeed.

You’ll have opportunities for career advancement, access to comprehensive benefits and team member perks, and satisfaction of seeing your work directly support both our guests and resort operations. You'll demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

What You’ll Do as a Property Controller:

• Oversee all resort accounting functions, including month-end journal entries, balance sheet reconciliations, cash handling, and income audit processes.
• Prepare, review, and analyze monthly financial statements for accuracy and completeness.
• Perform variance analysis and communicate budget and forecast deviations.
• Maintain strong internal controls to safeguard assets, including surprise cash audits.
• Monitor and reconcile balance sheet accounts with complete documentation.
• Resolve discrepancies related to guest credits, deposits, or revenue postings.
• Collaborate with department heads to drive financial performance, cost control, and labor productivity.
• Support annual operating and capital budget preparation, as well as forecasting activities.
• Ensure compliance with HOA accounting requirements and participate in meetings as needed.
• Provide timely, accurate financial reports to property and corporate leadership.
• Supervise and develop property accounting staff, fostering accuracy, accountability, and growth.
• Partner with Development Accounting on HOA reserves reporting, budget vs. actual, and fund roll-forwards.
• Support year-end audits and contribute to accounting department initiatives and projects. 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

Education & Experience

• Bachelor’s degree in Accounting or Finance required (or equivalent work experience).
• Minimum 7 years of accounting experience in a month-end close / general ledger environment.
• Accounting management or supervisory experience—hospitality or resort environment strongly preferred.
• Proficient knowledge of GL accounting systems; experience with hotel front desk or retail POS systems is a plus.
• Strong Excel skills (formulas, analysis, spreadsheet creation), plus proficiency in Outlook and Word.

Skills & Strengths

• Strong analytical and financial acumen with the ability to interpret and present data.
• Excellent written and verbal communication skills; ability to present to small groups.
• Detail-oriented with strong organizational and time-management skills.
• Ability to make sound judgments, solve problems, and work both independently and collaboratively.
• Demonstrated ability to improve processes and develop effective financial strategies.
• Leadership skills that foster accountability, accuracy, and team development.
• CPA or CMA preferred, but not required.
• Foreign language skills are a plus.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

  This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.