Asset Recovery Team Member

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Join the Westgate Resorts team as an Asset Recovery Team Member, where your communication and negotiation skills play a critical role in helping owners avoid foreclosure and recover their ownership. This phone-based role involves direct engagement with Westgate Owners to recover past-due balances, offer tailored solutions, and present alternatives such as Warranty Deeds. You'll contribute to revenue growth by applying sales strategies and maintaining a high level of customer service.

In this role, you'll:

• Engage with owners via phone, understanding individual situations and providing personalized options to prevent foreclosure.

• Use negotiation techniques to recover overdue payments and create win-win outcomes.

• Present and explain available solutions such as Warranty Deeds, including associated benefits and fees.

• Apply sales strategies to promote new units and assist with owner retention.

• Accurately document all interactions and follow-up steps.

• Collaborate with team members to share insights and best practices.

• Escalate complex cases to supervisors while maintaining a customer-focused mindset.

• Maintain positive and empathetic relationships with owners throughout the recovery process.

Qualifications

• Education: High School Diploma or equivalent required

• Experience: Previous experience in owner relations, sales, or collections preferred

• Licenses/Certifications: Real Estate License 

• Skills & Abilities:

  • Strong negotiation and sales strategy skills

  • Clear and empathetic verbal communication

  • Ability to adapt communication style based on individual needs

  • Accurate documentation and follow-up skills

  • Comfortable working in a fast-paced, goal-driven environment

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.