Center Assistant Manager

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime.

The primary purpose of the Center Assistant Manager (CAM) is to support the growth and production of the Corp. Marketing Road Program (CMRP) and contribute to the improvement of production of the team while maintaining on amicable relationship with Marketing Coordinators, Director, Location Manager and personnel. To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily.

Essential Duties and Responsibilities:

Center Assistant Manager (CAM) is directly responsible for the following tasks/duties. Duties include but are not limited to the below tasks. Other duties may be assigned or removed based on business needs.

• Provide excellent customer service and sales
• Liaison to Center Manager and Director with the operations of the Corp. Marketing Road Program by supporting the Center Manager of the assigned location job duties
• Assist with supervision of staff and Center operations
• Assist Center Manager with recruitment efforts, e.g. interview/selection of qualified candidates
• Ensure Center is fully staffed at all times and to cover for staff when needed
• Supervise and train staff with Sales tactics provided by Corp. Marketing Road Program
• Maintain current knowledge and enforcement of Westgate Policies, Procedures, Guidelines and training per Corp. Marketing Road Program
• Responsible for individual and group sales goals/quotas; tours, tickets and rooms
• Assist with scheduling, schedule requests, cash handling forms, polices, procedures, guidelines confirming cash amounts keeping Center Manager apprised of issues
• Maintain supplies and inventory for the location
• Assist with employment engagement tactics to ensure staff is fully engaged
• Ensure location is well-kept, clean and maintain
• Monitor performance of the team alongside Center Manager
• Supervisory Responsibilities as assigned. 

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

This is a 5-day work week, weekends and Holiday's are required. Center hours of operations are 7 days a week, 8:00 am — 6:00 pm. Overtime, benefits, paid holidays, 401K, insurance and commissions can be earned.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.