Compliance Agent

Starting pay rate $17.00/hour 

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!

As a Compliance Agent, you play a critical role in supporting Westgate Resorts’ commitment to integrity, regulatory compliance, and operational excellence. In this entry-level role, you assist with internal audits related to the Timeshare Closing process and customer complaint resolution, helping ensure policies, procedures, and regulatory requirements are followed consistently. You will review closing documentation and recordings, research consumer complaints, monitor compliance reporting tools, and document findings that help measure performance and identify training opportunities. 

At Westgate Resorts, compliance is not just about rules, it’s about doing the right thing, supporting our teams, and protecting our guests. You demonstrate our core values of Passion, Integrity, and Work Ethic in everything you do.

What You’ll Do as a Compliance Agent:

• Assist in auditing Timeshare Closing processes to measure performance and adherence to company policies and regulatory requirements
• Review and document compliance and non-compliance findings from Timeshare closing recordings
• Maintain accurate logs and records of audit results and compliance findings
• Escalate identified risks, trends, or concerns to the Compliance Officer as appropriate
• Audit account and closing paperwork to ensure proper execution and documentation
• Communicate identified training opportunities or recurring issues to the Compliance Officer
• Participate in compliance-related training sessions and ongoing education
• Research and analyze consumer and customer complaints
• Monitor and research LexisNexis compliance reporting
• Support administrative duties and special projects as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What You Will Bring as a Compliance Agent:

Required Qualifications

• High School Diploma or equivalent
• Intermediate proficiency in Microsoft Word and Excel
• Strong written and verbal communication skills
• Ability to review detailed information with accuracy and attention to detail
• Comfort working independently while collaborating with cross-functional teams
• Ability to effectively communicate information in one-on-one and small group settings
• Ability to manage multiple tasks, meet deadlines, and maintain confidentiality

Preferred Qualifications

• Previous experience in compliance, auditing, quality assurance, customer service, or hospitality operations
• Timeshare industry experience
• Bilingual skills (Spanish or Portuguese) — reading, writing, and speaking

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.