Contract Processor II

Compensation range: starts $19/hour

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

The Contract Processor II enters data into the computer system for production of contracts for the resorts, Account Services, In-House Sales, Asset Recovery, Telesales, and Customer Service, by performing the following duties.

Responsibilities 

• Track, prepares, sorts received data (proposals) and source documents.
• Compile, sorts and verifies accuracy of contract data to be entered.
• Contact preparers of source documents to resolve questions/missing data.
• Enter alphabetic and numeric data from data & source documents into computer following format displayed on screen and enters necessary codes.
• Record completed work and respond to inquire regarding entered data.
• Transfer entered information into database and input information on spreadsheet of work completed.
• Print and prepare documents for mailing by highlighting or putting sign here and return stickers on the documents. Also marking where owners, witness, and notary sign and notary stamp the documents.
• Print ID cards, binders & books and obtain correct POS book to mailed out by selected carrier and fill out necessary documents for mailing.
• Spot verify documents for accuracy of the names, full addresses, and figures, ensure mail out codes.
• Respond to inquiries regarding entered data and handles customer service calls regarding documents.
• Create daily owner email address reports.
• Reprint documents for name change, corrections, missing owners signature, or possible notary problem requests received from email or CSD.
• Process five (5) types of addendums approved by management and received from the resorts, Account Services, In house Sales, Asset Recovery, Telesales, Customer Service, Document Management, or the owners.
• Process the necessary paperwork on Upg-N-DP / $ Mtg Mods for owners who received option letters to lower interest rates.
• Charge additional down payments and process option when money is posted.
• Process documents for the additional principal (AP) reports daily.
• Print payment history for each account which status is Escrow, submitted, released, and deeded.
• Calculate unused portions of Credit life or IU insurance and calculate new monthly payment.
• Help with other positions including reprints of Customer Service Desk ticket (CSD) issues, print ID cards or specials projects when needed as designated by the manager or lead.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer literate.

• Ability to work unsupervised and in a high-pressured environment.
• Ability to accomplish multiple tasks as the same time.
• One year of operational experience in the Time share Industry.
• Must be detailed oriented.
• Must have good customer services skills.

EDUCATION and/or EXPERIENCE
High school graduate and one year of operational experience in the Timeshare industry.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.