Customer Service Ambassador

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

As a Customer Service Ambassador (WG University Ambassador), you will represent the World of Westgate (WOW) University - an educational entity and strategic tool designed to achieve the company mission of putting our Owners on vacation, keeping them engaged, and making applicable payments timely. Positioned at Westgate’s larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom-style educational events, the Owner Engagement Specialist must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences.

Duties

• Delivering outstanding customer service internal and external by greeting each owner with a smile and addressing their needs promptly.
• Build positive relationships with owners by using their names, and making them feel welcome.
• Entering daily reporting feedback on customer's inquiries.
• Office hours and classes will be tested to maximize Owner participation and can be flexible. Owner check-in days are Friday, Saturday, and Sunday, so weekends are required.
• Responsible for explaining, and educating owners on owner benefits.
• Communicating clearly and professionally with customers and all levels of employees.
• Must be comfortable speaking on a public platform to owners.
• Solving problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management.
• Performing all other duties as required.
• 100% assigned to Westgate Resort(s).
• Additional travel may be necessary as Westgate University evolves.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

• Flexibility in schedule.
• Excellent presentation skills (oral and written) with the ability to deliver engaging presentations.
• Operational knowledge of MS Office: Excel, Word, and PowerPoint.
• Knowledge of MR, SAMS, Owner Console and other Westgate operating systems is a plus.
• Customer sales and service training experience (minimum of 2 years in the industry or related field).
• Strong analytical and decision-making skills.
• Demonstrate strong organizational abilities to consistently meet deadlines.
• Westgate Resorts Owner Services and Account Management experience is a plus.
• Comfortable speaking on public platform.
• Bilingual English / Spanish is a plus.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.