Customer Service & Sales Support Specialist

This full‑time, bilingual (fluent in Spanish and English) Customer Service & Sales Support Specialist role is on‑site for the first 90+ days before transitioning to a hybrid/remote schedule and pays $18.00–$19.00 per hour. Real Estate License is required.

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement,  now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity, Passion, and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day.

Westgate Resorts is hiring an entry-level Customer Service & Sales Support Specialist in Ocoee, FL to provide professional customer service, sales support, research and resolution options and administrative assistance to our Corporate Sales Support team. This full‑time role begins with paid, on‑site training for the first 90+ days, followed by a transition to a hybrid schedule.

This position is ideal for detail‑oriented, self motivated candidates who thrive in a fast-paced, service‑driven environment. You will support inbound requests, process documentation, provide timely follow‑up, and assist both internal teams and Westgate owners. This is a weekday-only position with no weekend shifts.

As a Customer Service & Sales Support Specialist, you’ll collaborate with multiple corporate departments, including Sales, Customer Service, Administration, and Compliance. 

Successful team members are proactive problem‑solvers, strong communicators, and comfortable navigating multiple systems. This role offers excellent stability, hybrid flexibility after training, clear performance expectations, and opportunities for internal career growth within a major national hospitality brand. If you’re ready to contribute to a customer‑focused, high‑performing team, this is the perfect opportunity to grow your career in the hospitality industry.

What You Will Do:

• Deliver exceptional customer service via phone, email, and internal communication channels.
• Support sales teams by processing documentation, updating records, and ensuring accuracy across systems.
• Handle owner inquiries, research account information, and provide timely and professional follow‑up.
• Enter data efficiently and accurately into multiple platforms, maintaining compliance with established procedures.
• Collaborate with internal departments to resolve questions, expedite requests, and support process improvements.
• Maintain confidentiality, professionalism, and accuracy in all customer and sales-related transactions.
• Work on‑site during training and transition to hybrid scheduling per business needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What You Will Bring:

• Bilingual fluency in English and Spanish is required. (Portuguese is helpful but not required)
• Strong customer service, communication, and problem‑solving skills.
• Ability to multitask, maintain accuracy, and navigate multiple systems simultaneously.
• Comfort working in a high‑volume, fast‑paced environment with shifting priorities.
• A willingness to learn, adapt, and follow established guidelines and procedures.
• Reliability, punctuality, and a positive, team‑oriented attitude.
• Ability to commute to the Ocoee, FL office multiple times per week.
• Previous customer service or sales support experience is preferred
• Must have a high-speed internet connection and modem.
• Must have a dedicated office/workspace with minimal distractions.
• Must be able to make and receive phone calls.
• Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat is required.
• Ability to troubleshoot and fix minor computer issues independently.
• Ability to operate standard office equipment, including computer, telephone, and calculator.
• Ability to visually review handwritten and digital documents, and view a computer screen for extended periods.
• High School Diploma or equivalent required.
• Active Florida Real Estate License REQUIRED.

Work Schedule & Flexibility

Must be flexible to work the following:

• Training: Minimum of six (6) weeks of paid, on-site training (Monday through Friday).
• Hybrid Schedule: Current department business hours are Monday–Thursday, 8:00 a.m.– 6:30 p.m., and Friday, 8:00 a.m.– 4:30 p.m.
• Team members are required to work three morning shifts (8:00 a.m.–4:30 p.m.) and two late shifts (10:00 a.m.–6:30 p.m.) per week after training.
• Must be able to commute and work on-site at the Ocoee office multiple times per week.
• No weekends.

Note: Hybrid work schedules (b) and weekend availability (e) may be subject to change to accommodate evolving business needs. Flexibility with scheduling is expected to ensure smooth operations.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.