Dayline Sales Admin Support

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Manages office operations and procedures such as, personnel, information management, filing systems, requisition of supplies (i.e. site maps, floor plans, proposals, purchase reviews, loan applications, breakfast invites), purchasing and other clerical services.

Verifies accuracy of all aspects of dayline proposal such as unit, price and financial terms. Responsible for obtaining approval by Director of Sales.

Receives and processes money transactions for dayline deals. 

Collects all necessary documentation (i.e. copy of photo i.d., greensheet, purchase review, option letter) for each proposal and records all necessary information on log sheet before submitting each dayline deal to Contracts.

Responsible for receiving and distributing sales inventory such as usage, prices, floorplans, release and holds.

Reviews clerical performance and/or productivity to ensure completeness, accuracy, and timeliness.

Prepares weekly and monthly reports such as credit life and overs/unders, for guidance of management.

Communicates directly and effectively with various departments such as Contracts, Deeding, Tour Desk and VOA.

Answers incoming calls for sales department, sales representatives and sales managers.

Troubleshoots and resolves sales issues for sales administration and sales managers’ office, including but not limited to all deals, office equipment, limo transportation, microphones and gift vouchers.

SUPERVISORY RESPONSIBILITIES (if applicable)

Directly supervises administrative and clerical employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One to two years college education; or one to two years related experience and/or training; or equivalent combination of education and experience.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as percentages, discounts, interest, down payments, monthly payments and mortgage protection. 

REASONING ABILITY

Ability to apply common sense understanding and problem solving skills to carry out instructions furnished in written and oral form.  Ability to deal with problems involving several concrete variables beyond standardized situations.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually high and extremely fast paced.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business procedures, reports and company policies.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from managers and customers.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.