Director of Employee Relations and Compliance

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Director of Employee Relations and Compliance oversees and manages the successful resolution of employee relations cases and serves as a trusted advisor and subject matter expert to the Human Resource Teams, management, and leadership across the organization.  This role provides direct supervision and direction for the Leave of Absence Team.  The role collaborates cross-functionally during the investigation process and ensures cases are resolved in accordance with Company policy, and state, federal, and local labor laws.  This role also provides strategic oversight on Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA) processes.

• Develop and implement employee relations strategies to foster a positive and productive work   environment.
• Provide guidance and support to leaders and Team Members on employee relations issues, including conflict resolution, disciplinary actions, and performance management.
• Conduct full-cycle employee relations investigation from intake to resolution/closure, including but not limited to investigations related to team member conduct, agency complaints, discovery requests and policy violations.
• Write and summarize employee relations investigations, including compiling and maintaining investigation files. 
• Provide guidance on the interpretation and administration of company policies and procedures. If the outcome of an investigation results in a finding, provide guidance and recommendations on corrective actions up to and including termination where appropriate, in line with company policies and values.
• Implement standardized operating procedures for handling and documenting employee relations issues, ensuring consistency and fairness.
• Demonstrate a proactive, strategic approach to employee relations by identifying and analyzing, and sharing ER data/metrics for themes, trends, and root cause identification.
• Facilitate effective partnerships with HR Business Partners, leadership, Legal, and Security to address issues holistically and proactively. 
• Recommend solutions to issues, counsels team members, advises managers on discipline process and facilitates dispute resolution.
• Assist in the development, implementation, and review of policies and procedures to ensure organizational effectiveness and compliance.
• Stay abreast of employment trends and changing regulations that may impact Company policy.
• Conduct audits and develop risk mitigation strategies for appropriate stakeholders.
• Oversee the Company’s leave of absence processes, including supervision of the Leave of Absence Team.
• Evaluate requests for workplace accommodations, including religious and ADA accommodations. 
• Collaborate with legal counsel in the preparation of responsive documentation for litigation as needed.
• Other duties as assigned. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 10+ years employee relations experience with relevant experience as a human resources business partner /leader.
• 7+ years of demonstrated experience conducting investigations and managing complex employee relations situations including investigations, conflict resolution, and policy interpretation.
• Experience in the hospitality industry or other highly customer-centric sectors (e.g., retail, travel, or healthcare) is strongly preferred
• Experience writing policies and standard operating procedures. 

Education & Certifications

• Bachelor’s degree in Human Resources, or a  related field.  highly preferred; equivalent combination of education and relevant work experience will be considered.
• HRCI or SHRM certifications strongly preferred.

Skills/Knowledge

• Excellent verbal and written communication skills in English.
• Bi-lingual (English/Spanish) is strongly preferred. 
• Professional demeanor and presence required.
• In depth knowledge of HR best practices employment laws and regulations
• Strong analytical skills with the ability to interpret and make data-driven decisions.
• Excellent professional judgment and critical thinking skills
• Proven ability to think strategically
• Solid collaboration and influencing skills
• Conflict resolution skills to address and resolve workplace issues effectively
• Strong organizational and time management skills
• Ability to manage and prioritize work in a fast-paced environment
• Excellent attention to detail skills
• In-depth knowledge of HR best practices, employment laws, and regulations

Travel Requirements

• Travel may be required as needed to conduct onsite investigations. 

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.