Director Resort Operations

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.

The Director of Resort Operations provides leadership to ensure exceptional guest experiences, engaged team members, and strong financial performance. This role oversees all aspects of daily resort operations including housekeeping, front office, activities, and maintenance while safeguarding resort assets and upholding quality, service, and safety standards. The Director partners with department leaders to drive revenue growth, control expenses, and achieve operational excellence through innovative strategies and hands-on leadership.

As a key member of the resort’s executive team, the Director of Resort Operations is accountable for building and developing high-performing teams, building a culture of service and accountability, and maintaining strong relationships with owners, guests, and board members. This position plays an important role in sustaining the resort’s reputation for excellence while ensuring compliance with financial, operational, and brand standards.  Additionally, the person must possess and adhere to the following core company values; Integrity, Passion, Work Ethic.

Job Responsibilities:

• Provide senior leadership by directing all resort operations, serving as liaison between departments, and ensuring alignment with company standards and objectives.
• Lead, coach, and develop managers and staff through recruitment, training, performance appraisals, and career development programs.
• Drive exceptional guest service and team member satisfaction by modeling positive leadership, ensuring attentive and courteous service, and maintaining visibility throughout the resort.
• Oversee financial performance including budgeting, forecasting, expense control, and compliance with financial SOPs, while monitoring productivity and conducting regular financial reviews.
• Manage resort assets by ensuring cleanliness, preventive maintenance, safety, and effective inventory controls through regular inspections and action planning.
• Develop and implement strategies with department leaders to improve revenue, control costs, and enhance overall guest and team member experiences.
• Conduct and lead operational meetings, staff communications, and reporting requirements, ensuring timely follow-up and compliance with all SOPs and corporate programs.
• Maintain strong guest and owner relations by being accessible, responsive, and proactive in addressing needs and concerns.
• Uphold a culture of safety, accountability, and professional service across all departments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• A minimum of 5+ years progressive leadership experience in the Hospitality Industry.
• Union experience preferred for identified locations.

Education & Certifications

• Bachelor's degree in business administration or related field preferred.
• Knowledge of a wide range of concepts, principles, and practices such as might be acquired through a pertinent baccalaureate educational program or its equivalent in experience, training, or independent study, of basic principles, concepts, and methodology.

Skills/Knowledge

• Strong leadership, relationship-building, and organizational abilities
• In-depth knowledge of hotel/resort operations and industry regulations
• Excellent communication and presentation skills; bilingual/multilingual a plus
• Proficient in property management systems, Microsoft Office, and financial analysis
• Skilled in budgeting, forecasting, expense control, and inventory management
• Experienced in team management, coaching, training, and scheduling
• Strong problem-solving and decision-making skills in a fast-paced environment
• Dedicated to exceeding guest expectations with professionalism and confidentiality
• Flexible to work evenings, weekends, and holidays as business requires

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.