Document Management Team Member

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

We are seeking a Florida‑commissioned Online Notary to support remote online notarization (RON) services for timeshare owners through a secure third‑party platform. This role plays a critical role in ensuring the accurate, compliant, and timely execution of legally binding timeshare documents. The Online Notary will act as an independent third‑party witness, verifying signer identity and notarizing documents using secure audio‑visual technology in accordance with Florida Remote Online Notarization (RON) laws.

This role combines remote work and on‑site responsibilities at our Ocoee office and requires flexibility to work both morning and late shifts during the week. The ideal candidate is detail‑oriented, highly ethical, tech‑savvy, and comfortable working directly with customers in a fast‑paced, document‑driven environment. Experience in remote online notarization, document management, or customer service is strongly preferred.

As an Online Notary, you will collaborate closely with internal teams to schedule and complete notarization appointments, ensure document accuracy, and deliver a professional, customer‑focused experience. 

What You Will Do:

Other duties may be assigned.

• Perform Remote Online Notarizations (RON) for timeshare owners using a secure third‑party notarization platform
• Schedule and manage notarization appointments based on intercompany requests
• Verify signer identity, witness signatures, and notarize official timeshare documents using audio‑visual technology
• Ensure all notarizations comply with Florida RON laws, company policies, and legal requirements
• Accurately complete, review, and finalize notarized documents while maintaining strict confidentiality
• Provide timely, professional, and customer‑focused service to timeshare owners
• Maintain detailed electronic records and ensure secure handling of sensitive information
• Troubleshoot minor technical or connectivity issues independently to avoid service disruptions
• Communicate effectively with internal teams and customers via phone, video, and email

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• One‑year certificate from a college or technical school or
• Six (6) months of related experience and/or training or
• Equivalent combination of education and experience preferred
• High‑speed internet connection, modem, and dedicated home workspace
• Proficiency in Microsoft Outlook, Microsoft Excel, and Adobe Acrobat
• Ability to make and receive telephone and video calls
• Strong verbal and written communication skills
• High attention to detail, accuracy, and follow‑up skills
• Ability to work independently, manage time effectively, and multitask
• Fluent in English (Spanish and/or Portuguese bilingual skills a plus)
• Experience with remote online notarization or document management preferred

Schedule & Work Model

• Six (6) weeks of paid training, Monday–Friday
• Full‑time (40 hours/week), hybrid schedule
• Required availability for:
  • Three (3) morning shifts: 8:00 AM – 4:30 PM
  • Two (2) late shifts: 10:30 AM – 7:00 PM
• Ability to commute and work on‑site in the Ocoee, FL office multiple times per week
• No weekends (subject to change based on business needs)

Required Credentials

• Active Florida Notary Public Commission
• Remote Online Notary (RON) certification required

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.