Document Processing Specialist – Title & Trade

Full‑time Document Processing Specialist – Title & Trade job fully on-site in Ocoee, FL starting at $18/hr, with pay increasing based on experience.

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement,  now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity, Passion, and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day.

Westgate Resorts is seeking a Document Processing Specialist – Title & Trade to join our Trade & Title Documentation team in Ocoee, FL. The ideal candidate is detail‑oriented, organized, and skilled in reviewing documents for accuracy while supporting Owners, Sales, and internal operations.

In this role, you will review trade and title documentation, verify ownership information, process collateral paperwork, and update system records to ensure all documents meet compliance and quality standards. You will collaborate closely with Sales, QA, Document Management, and other departments to resolve discrepancies and ensure all documents are completed correctly and efficiently.

Success in this position requires strong attention to detail, comfort working across multiple systems, excellent follow‑up, and the ability to interpret both handwritten and digital documents. Candidates with administrative processing, documentation, banking, timeshare, or customer service experience excel in this environment. Notary certification and bilingual skills (Spanish or Portuguese) are valuable pluses.

What You Will Do:

• Review trade and title documents for accuracy, completeness, and compliance
• Process ownership and collateral documentation using internal systems
• Verify signatures, dates, forms, and supporting paperwork
• Update records, ownership information, and documentation statuses
• Resolve discrepancies and follow up to obtain missing items
• Maintain digital and physical filing systems, scanning, and document management
• Communicate with Sales, QA, Document Management, and other teams as needed
• Support departmental workflows, deadlines, and special projects
• Perform additional duties as assigned

Why You’ll Love It Here:

• Be part of a trusted, growing hospitality brand with nationwide reach
• Enjoy a stable, full-time role with opportunities for career advancement
• Work in a supportive environment that values teamwork, accuracy, and growth
• Gain experience in documentation, finance, and title processing — all within a fun, people-focused company

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• 1–2 years of administrative, document processing, banking, timeshare, or related experience
• High accuracy reviewing handwritten and digital documents
• Ability to work across multiple systems, screens, and applications
• Strong verbal and written communication skills
• High attention to detail and excellent follow‑up habits
• Proficiency with Microsoft Outlook, Excel, and Adobe Acrobat
• Ability to troubleshoot basic computer issues independently
• Ability to sit at a desk for extended periods
• Ability to operate computer, phone, calculator, and office equipment
• Preferred:
  • Notary Public certification
  • Experience in documentation, timeshare, financial services, or contact centers
  • Fluency in Spanish or Portuguese
  • Westgate experience

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.