Engineering Tech II

Pay range: $22 - $24 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area.

Supports resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders.  

As an Engineering Technician II, you will:

• Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management
• Troubleshoot plumbing issues, make repairs, and replace fixtures and piping as needed
• Diagnose, replace, and repair minor electrical components such as receptacles and ballasts
• Troubleshoot and repair appliances and household fixtures
• Understand HVAC systems and perform basic preventive maintenance and diagnostics
• Repair interior and exterior walls, wall coverings, and ceilings, including texturing, painting, and caulking
• Repair or replace tiles, grout, vinyl, and carpet as required
• Work with pools, spas, and water features, including chemical balancing and cleaning tasks
• Participate actively in procurement and inventory processes to ensure materials and tools are available for work
• Operate resort operations devices and software effectively (HotSOS and other applicable systems)
• Communicate professionally through radios, phones, emails, and verbal interactions
• Perform maintenance and cleaning tasks as required by resort management
• Safely use hand tools, power tools, and battery-powered tools required for the job
• Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment)
• Follow safety guidelines and practices
• Recognize and identify potential safety hazards on the property
• Communicate and interpret guest needs through positive interactions toward resolution
• Adhere to all CFI/Westgate Resorts policies and procedures
• Always represent Westgate Resorts professionally through appearance, attire, and behavior
• Perform other tasks as assigned by resort operations leadership

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• High school diploma required
• Minimum of 1 to 3 years of hands-on experience in trades and maintenance within a resort or commercial environment
• Must be at least 18 years old and have a valid driver’s license to drive company golf carts
• Must be able to lift 50lbs and work in outdoor weather conditions
• CPO (Certified Pool Operator) license as required by the resort
• Written and verbal communication in English is expected
• Ability to be versatile, work well under pressure, and meet deadlines
• Must communicate effectively with supervisors and resort leadership
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.