Front Desk Agent

Westgate Las Vegas Resort & Casino is a premier destination offering luxury accommodations, award-winning dining, and thrilling casino action just one block from the famous Las Vegas Strip. As part of Westgate Resorts, we provide unforgettable vacation experiences across the country, from the sandy beaches of Florida to the snow-capped mountains of Utah. A leader in the timeshare and hospitality industry, Westgate offers affordable and diverse getaway options for every family and every budget. Whether guests seek high-energy entertainment in Las Vegas or a relaxing retreat at one of our other premier destinations, we deliver exceptional service and lasting memories.

Front Desk Agents register and check out guests in a friendly and professional manner. Maintain guest accounts to insure current/correctness at all times.

Role and Responsibilities: (Includes but is not limited to the following)

• Register guests by input of information into computer and to assign them rooms to use during their stay.
• Settle and check out guest accounts by inputting method of payments into computer to show how guests paid and release the room(s).
• Post and balance room charges to guest accounts in order to keep these accounts current and correct at all times.
• Answer phone calls from guests and provide assistance to the guests who has questions or problems with their room or account.

Performance Requirements: (Knowledge, skills and abilities)

• Ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance and to communicate with other employees, management and guests.
• Social skills as demonstrated by the ability to listen and respond to employee, management or guest inquiries/concerns using a positive, clear speaking voice, answering questions and /or offering assistance, giving accurate information regarding plans, policy or procedures within guidelines.
• Ability to access and input information using a moderately complex computer system.
• Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
• Cashiering skills necessary to receive/make change, record/verify charges and secure/balance a money bank.
• Ability to organize/prioritize work, meet deadlines, work with multiple interruptions and adapt instructions/directions from one assignment to another.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Experience  Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Education Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.