Front Desk Supervisor

Starting pay rate: $18/hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Cocoa Beach Resort allows you the amazing opportunity to enjoy the Florida sunshine, cool breezes, and spectacular oceanfront views in world-famous Cocoa Beach, while assisting guests who arrive to enjoy our spacious suites, along with easy access to white-sand beaches and area attractions such as the Cocoa Beach Pier and Port Canaveral. As a member of the cocoa beach team, you will help provide guests an unforgettable vacation getaway at our friendly tropical beachfront resort.

Directly supervises team members in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

As the Front Desk Supervisor, you will provide: 

• Greets, registers, and assigns rooms to guests
• Transmits and receives telephone messages
• Answers inquiries pertaining to hotel services; registration of guests
• Keeps records of room availability and guest's accounts
• Computes bill, collects payment, and makes change for guests
• Makes and confirms reservations
• Prepares daily reports (credit limit, cash)
• Reviews daily arrivals and departures
• Coordinates with housekeeping when VIP Guests arrive
• Training all new Front Desk personnel

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Must be able to lift up to 15lbs
• Must be able to stand for long periods of time
• Excellent customer service skills
• 1+ Year in a supervisory role in a hospitality setting 

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.