Guest Relations Supervisor

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

The Guest Relations Supervisor serves as a distinguished ambassador for the Guest Services Department and the resort, providing refined leadership to the Bell Desk, Shuttle Services, and Front Drive teams while overseeing daily operations to ensure exceptional and elevated guest experience.

You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.

As the Guest Relations Supervisor, you will: 

• Manage from the Guest Services Desk to efficiently coordinate and dispatch bell services, ensuring prompt and attentive guest support.
• Train staff on daily duties including the Forbes arrival/departure process, loading/unloading vehicles & carts, guest communication and engagement as well as other miscellaneous tasks.
• Responsible for overseeing shuttle and valet services, ensuring seamless operations and exceptional service standards.
• Assist with shuttle operations, luggage handling, ski or snowboard equipment, and valet services as needed.
• Ensure all guests’ packages and luggage are stored, tracked and delivered seamlessly, quickly and accurately.
• Coordinate the support staff and their daily responsibilities.
• Consistently maintain an upbeat and positive attitude with guests and colleagues.
• Ensuring the guest service & transportation desk supplies are stocked.
• Vehicle and workplace inspections throughout the shift.
• Keep daily logbooks of various tasks.
• Ensure the guest arrival and departure experience exceeds Forbes Standards.
• Assist in overseeing scheduling of staff.
• Comfortable participating in frequent casual and professional conversations, with the ability to communicate in an upbeat and positive tone, volume, and inflection.
• Interact with departments and assist in solving situations.
• Use problem solving and decision-making skills to act in the best interest of the department and company.
• Assist leadership in hiring, advising, coaching, and managing disciplinary actions and terminations for team members.
• Perform other tasks as assigned by resort operations leadership.

• 1-2 years of supervisory experience preferred.
• Excellent customer service and communication skills.
• Must have a valid driver's license with clean driving record for motor vehicle record check.
• Flexibility to work nights, weekends, and holidays.
• Must be at least 21 years of age.
• Must be able to lift 50lbs.
• Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed.
• Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
• Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Why Westgate?

• Highly discounted Epic Locals Ski Pass, while supplies last.
• FREE Ski, Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.