Housekeeping Laundry National Director

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

As a Housekeeping Laundry National Director, you'll be responsible for overseeing and leading alongside property leadership the Rooms Division (Housekeeping & Laundry) departments. This position will drive the resort teams to foster an environment of guest-centricity and high-quality service consistent delivery, focusing on housekeeping operational efficiency, organizational & team member development, and compliance. This role will continuously analyze guest and team member feedback from all channels working closely with all areas of the business for continuous improvement. Responsible for driving consistency, developing and implementing new initiatives, standards and procedures for the daily operation at the resorts. Overseeing daily operation of commercial laundries, their productivity, growth and profitability is also part of the scope of the National Director.

• Provide strategic direction and operational support for the property housekeeping departments and Commercial Laundry operations.
• Monitors and drives overall performance of the Rooms Division (Housekeeping and Laundry) with a focus on NPS and other key guest satisfaction metrics; Room Inspections, HotSOS, Kipsu, Rex, Guest letters and Medallia reviews.
• Conducts regular property visits to ensure the product delivery, Public Health compliance, and guest service standards are always met.
• Creates Housekeeping and Laundry policies and procedures and monitors adherence ensuring Public Health compliance.
• Leverages Guest Experience and other analytics reporting to proactively identify, quantify, and prioritize continuous improvement opportunities. Collaborating closely with functional leads across all teams.
• Drives a high-performing, guest-centric culture focused on innovation, execution, growth, and development. Reviews establishment and monitoring of housekeeping product specifications related to linens, room amenities, bedding, etc.
• Supports the development of and monitors the effectiveness of training programs for the Rooms Division (Housekeeping & Laundry) department. Sets standards and criteria for the promotion of Housekeeping and Laundry Team Members.
• Holistic oversight and strategic planning, driving the synergies between Guest Services/Front Desk, Engineering and Housekeeping teams.
• Drives and owns the analysis, development and implementation of new housekeeping concepts and service initiatives, standards and overall procedures.
• Collaborate with Commercial Laundry Directors to improve production capacity, turnaround times, service quality, and equipment uptime.
• Lead efforts to expand Commercial Laundry revenue by identifying and onboarding new external clients and accounts.
• Develop a strategic roadmap for the expansion of the Commercial Laundry business, including market analysis, financial forecasting, and resource planning.
• Champion improvements in preventative maintenance programs to minimize downtime and extend equipment lifespan.
• Identify and implement process automation, staffing models, and technology solutions to enhance productivity and reduce operational costs and the resort and corporate facilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Five years of extensive housekeeping management within a hospitality environment.
• Large Timeshare, Large Resort experience (preferred)

Education & Certifications

Bachelor’s degree or equivalent in business, finance or hospitality management required.

Skills/Knowledge

• Strategic planner, with an innovative, hands-on, practical management approach.
• Ability to provide leadership and motivation to team members in pursuit of company goals.
• Works independently and resolves questions from resort and executive management.
• Cultivates an environment whereby the resort management team is motivated, knowledgeable, and proactive.
• Strategic-forward thinking skills that will be making decisions daily to provide teams with necessary information to accomplish business needs
• Additionally, the person must possess and adhere to the following core company values: Integrity Passion Work Ethic.

Travel Requirements

Flexibility to travel on short notice for operational visits. More than 60% resort travel within and outside of Florida.

Supervisory Responsibilities

Provides tactical and strategic leadership to all property Housekeeping and Commercial Laundry leaders and carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.