Housekeeping Office Clerk

Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

On Property Parking Available at our NEW Eagles Landing Team Member Parking lot!

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Assist the housekeeping management staff with the departments daily operational duties. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:

As Housekeeping Office Clerk, you will:

• Provide administrative support to the Housekeeping Department
• Place outbound Courtesy Calls and answer phones
• Maintain the filing and copying of documents
• Type routine e-mails, faxes, reports
• Receive sales complaint log and track guest complaints
• Look up unit status, work orders, and reservations using resort’s software
• Follow up with guest to ensure all issues have been solved
• Maintain a record of units cleaned/inspected per inspector
• Maintain a log of complaints pertaining to Housekeeping
• Maintain communication with Front Desk to receive information regarding: Telemarketing Arrivals
• Assist Guests and Team Members by responding to day-to-day requests
• Other duties may be assigned

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift up to 30lbs
• 25-35 wpm typing speed
• Proficient MS Office (MS WORD/MS EXCEL/MS ACCESS)
• Excellent customer service skills
• Good writing, oral communication skills and organizational skills
• High School Diploma or General Education Degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.