Night Manager On Duty

Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.

As the Night Manager on Duty (MOD), you will be the primary leadership presence overseeing all resort operations during the overnight hours. From ensuring a welcoming guest experience to maintaining safety and security, you will be responsible for the smooth operation of our resort after hours.

As the Night Manager on Duty you will:

• Act as the senior leader on property, making operational decisions and resolving guest issues effectively.
• Oversee resort facilities, ensuring cleanliness, safety, and proper maintenance during overnight hours.
• Monitor and support front desk, housekeeping, security, and maintenance teams to uphold service standards.
• Conduct property walks and inspections to ensure all resort areas are secure and functioning properly.
• Address and resolve guest complaints promptly, providing solutions that align with resort service standards.
• Respond to guest requests, including prompt delivery of resort amenities when needed,
• Collaborate with daytime management to ensure smooth communication and follow-ups on unresolved matters.
• Serve as the on-site crisis manager, handling emergency situations such as medical incidents, fire alarms, weather events, or security concerns.
• Immediately notify Resort Executives via phone tree of crisis situations (severe weather, fire, threat to life or structures, or any other severe situation that requires emergency services).
• Partner with resort security to maintain a safe and secure environment for guests and employees.
• Ensure compliance with safety policies, fire codes, and emergency procedures.
• Document and report any security, safety, or incident-related concerns to senior leadership.
• Take on additional tasks as assigned by management to enhance the overall guest experience and resort operations.

• Minimum of 3-5 years of hotel/resort leadership experience, preferably in overnight operations.
• Must have valid Drivers License
• Strong knowledge of resort operations, guest service, and conflict resolution.
• Experience in handling emergency situations and crisis management.
• Excellent communication and leadership skills with the ability to make sound decisions
  under pressure.
• Working knowledge of Front Desk Consul (FDC) and front desk operations.
• Ability to work independently while managing multiple priorities.
• Familiarity with security protocols and emergency procedures.
 

Why Westgate?

• Highly discounted Epic Locals Ski Pass.
• FREE Ski, Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.