Resort Activities Manager

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

The Resort Experience Manager brings the resort to life by planning, organizing, and leading dynamic recreation programs and memorable special events. This role ensures every guest experience is thoughtfully designed and smoothly executed whether hands-on or by guiding a team of supervisors to create an atmosphere that is fun, welcoming, and unforgettable.

As a Resort Experience Manager, you will, 

• Lead Activities & Events team members, including hiring, training, coaching, conflict resolution, and maintaining appropriate staffing levels
• Plan, organize, and execute themed recreation programs, parties, and special events for owners, guests, and employees
• Prepare and manage departmental budgets, schedules, payroll/timekeeping, and attendance records
• Establish and maintain department policies, procedures, and safety standards
• Coordinate with vendors and other departments to deliver programs, services, and events
• Oversee inventory, purchasing, and maintenance of recreation equipment, Kids Club supplies, and activity materials
• Ensure recreation facilities, equipment, and activities meet safety and compliance requirements; suspend activities when necessary for safety or weather conditions
• Prepare marketing materials and update resort communication channels, including the resort TV/information channel
• Conduct and attend staff meetings; prepare operational, safety, and supervisory reports
• Coordinate CPR and First Aid training for team members
• Host or serve as speaker at resort functions and special events as needed
• Support cross-department collaboration and perform additional duties as assigned by resort leadership

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• ​​3-5 years of relevant experience working and/or training in an activity department/program in a large resort
• Bachelor's degree from four-year college or university; or two to three years of related experience working and/or training in an activity department or program of a large resort with at least two of these years in a supervisory capacity; or equivalent combination of education and experience
• Must be able to regularly lift, pull, push and or/move up to 50 pounds

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.