Resort Experience Host

VI Resorts by Westgate is an owner-controlled vacation club, dedicated to providing memorable vacations with choice and flexibility. Founded in 1974, with more than 42,000 owners, we have locations from east coast to west coast, Canada to Mexico, islands to mountains. VI brings an array of vacation destinations to satisfy our owners need to explore or to escape the grind of everyday life.

The Resort Experience Host brings energy, creativity, and hospitality to every guest interaction at VI Resorts by Westgate. The Host designs and leads engaging activities for adults and children, coordinates on-site events, and fosters a welcoming atmosphere through family-friendly fun. Key responsibilities include managing supplies, tracking guest participation, and supporting program development—all while upholding safety and service standards. The Host also provides occasional front desk support, assisting with check-ins, guest communications, and service coordination. This role requires strong local knowledge, initiative, and a team-first mindset to deliver memorable experiences aligned with the resort’s values and guest service expectations.

As a Resort Experience Host, you will:

• Plan and conduct engaging activities for adults and children, ensuring a fun and inclusive experience.
• Facilitate interactive games and participate in all scheduled resort special events.
• Propose new activity ideas to enhance program variety and guest satisfaction.
• Acquire, organize, and maintain supplies needed for activities and functions.
• Monitor and document guest participation through daily activity logs.
• Enforce safety rules and procedures during all guest-facing activities.
• Maintain and track departmental budget to ensure cost-effective operations.

Guest Engagement and Local Expertise

• Provide guests with recommendations and information about local attractions.
• Demonstrate motivation, ambition, and a commitment to high-performance service.
• Collaborate effectively with team members and operate independently when needed.
• Perform additional tasks within the Activities Department as assigned.

Front Desk Support (as needed)

• Answer phones and courtesy calls professionally and courteously.
• Assist with guest registration, including check-in/out, key distribution, and reservation confirmations.
• Share VI program information and confirm bookings upon request.
• Maintain and update the service request database, dispatching tasks to relevant departments.
• Follow up to confirm completion of guest service requests across maintenance and housekeeping teams.
• Support other Front Desk functions as directed.
• Note: Duties are specific to this resort location and may vary slightly based on operational needs.

Experience

• Experience delivering exceptional customer service in hospitality or recreation settings.
• Background in event planning or hosting recreational activities preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with attention to detail.
• Capable of working both collaboratively and independently.
• Front desk experience, including phone etiquette and reservation systems, is a plus

     Education & Certifications

• Current driver's license
• High school diploma or general education degree (GED)
• High school diploma or equivalent required.
• Courses in hospitality, tourism, or recreation are a plus.

    Other Requirements

• Flexible schedule availability, including weekends and holidays, based on resort needs
• Must be able to relate professionally, positively, and cooperatively with all people including but not limited to co-workers and owners/guests.
• Ability to stand, walk, and participate in physical activities for extended periods.
• Must be able to lift and transport supplies (up to 25 lbs).

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.