Retail Supervisor

Starting pay rate: $21 / hour - Use our Daily Pay benefit and get access to your pay as you need it. 

Situated just 2.5 miles from the world-famous Las Vegas Strip, the tropically landscaped Westgate Flamingo Bay Resort allows you the ideal opportunity to help create remarkable guest experiences in a fun and rewarding environment. As part of the Westgate Flamingo Bay Resort team, you will help provide guests a home away from home at our amazing resort that features complimentary scheduled shuttle service to the Las Vegas Strip and Westgate Las Vegas Resort & Casino.

Directly supervise Deli cashiers or Mini-market cashiers, its depend of the area assigned. Responsible for the overall supervision and coordination of these units.

As a Retail Supervisor, you will:

• Assists in maintaining par level inventories consistent with department guidelines.
• Assists in ordering and scheduling deliveries of Food, Beverages, Groceries, Sundries/Gifts items and Supplies from approved vendors within company purchasing procedures.
• Stocking and rotating inventory.
• Assists in coordinating team members tasks and cover any position or shift if the volume of the business required it.
• Assists in training coaching and counseling staff regards to compliances defined in Guest Service quality standards and meal preparation recipes.
• Assists in ensuring adherence to product receiving procedures consistent with department policies.
• Assists in ensuring the proper quality and control of Food, Beverage, Groceries, Sundries/Gift items and other Supplies to include accurate information about cost controls, quality control, inventory accuracy's and rotating stock.
• Assist in ensuring areas is adhering to all company cash handling procedures.
• Provides accurate information or documentation to discipline individual staff in accordance to company guidelines.
• Assists in authorizing discounted/complimentary guest relation checks within departments guidelines.
• Assist in training new team members and assist on/going training programs.
• Assists in providing detailed training to all staff specific to compliance responsibilities to State Health Regulation.
• Participate in company monthly goals & measurements program.
• Respect operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, product specification, safety and security procedures, purchasing, ordering/receiving, stocking, requisitioning procedures and internal audit policies.
• Assist in responding to guest inquiries, complaints in a professional and urgent manner.
• Assists in auditing guest checks, documenting irregularities, cash control violations.
• Assists in observing use cash registers to ensure proper programming and use.
• Perform accurate opening/running/closing outlet procedures and maintain current checklist.
• Perform daily production planning.
• Documents staff call-in/tardiness.
• Assist in implementing department action plans as directed.
• Enforces staff, company and department grooming policies.
• Attends and participates in required department meetings.
• Assist in informing individual staff customer service quality levels daily.
• Enforces team members/guest interactive salutations.
• Support/embraces company service philosophy and standards.
• Present results and reports about all tasks, informs or projects assigned.
• Follow the clock in/out procedures.
• Attend mandatory training/information meetings.
• Maintain clean and organize all areas.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Food Handlers Certification
• Must successfully attend company mandatory training programs.
• Alcohol awareness training
• Must regularly lift and/or move up to 50 pounds
• High school diploma or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.