Rooms Division Manager

Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Shipwreck Island Water Park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Rooms Division Manager is responsible for Housekeeping, Front Office, PBX, Guest Relations and Resort Activities.

As a Rooms Division Manager, you will: 

• Direct, supervise, and coordinate front of house departments including Front Office, Housekeeping, and other departments as assigned to ensure elevated guest service and operational efficiency.
• Ensure guest satisfaction by maintaining high service standards, responding to concerns with effective service recovery, and monitoring guest feedback to implement improvements as needed.
• Assist the General Manager in developing and executing the resort’s strategic plan.
• Prepare reports on departmental performance, guest satisfaction, and operational challenges for senior leadership.
• Monitor room revenue, occupancy, and expenses to ensure departmental profitability and assist in budget preparation and forecasting.
• Supervise and motivate all housekeeping staff to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Oversee scheduling, training, and performance management for team members in assigned departments and ensure smooth coordination between the Rooms Division departments to deliver consistent, high-quality service.
• Collaborate with Sales & Marketing, Food & Beverage, and other departments to ensure seamless guest experiences.
• Conduct daily operational briefings and regular inspections of guest rooms and public areas to ensure cleanliness, safety, and maintenance standards.
• Monitor inventory, linen, amenities, and housekeeping supplies to ensure proper cost controls.
• Ensure compliance with health, safety, and sanitation regulations.
• Other duties as assigned

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Strong leadership and team management skills
• Familiarity with inventory management systems
• Minimum of one year of experience in housekeeping management
• Minimum of one year of experience in front office management
• Minimum of 3–5 years of progressive leadership experience in hotel/resort.
• Strong knowledge of front office operations, housekeeping procedures, and revenue management.
• Minimum of 3–5 years of prior experience in hotel operations, especially in front office or housekeeping, combined with formal hospitality education or equivalent on-the-job training
• Prior experience with property management system highly preferred

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.