Security & Safety Director

Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.

The Director of Safety & Security is responsible for the strategic leadership and daily management of all safety and security functions across the organization. This role oversees a team of security professionals, ensuring the safety of team members, guests, visitors, and company assets. The Director develops and enforces security protocols, manages emergency response procedures, conducts risk assessments, and ensures compliance with local, state, and federal regulations, including OSHA, fire codes, and industry standards.

This position requires strong operational leadership, the ability to respond effectively to critical incidents, and collaboration with internal departments and external agencies such as law enforcement and emergency services. The Director also oversees investigations, loss prevention efforts, security technology systems, budget management, training programs, and maintains a culture of safety, professionalism, and service excellence.

Essential Duties and Responsibilities:

• Oversee the recruitment, screening, training, scheduling, and performance management of all Security & Safety personnel.
• Develop and implement daily operational procedures and field assignments for the security team, ensuring compliance with company policies and state regulations.
• Conduct and manage routine safety and security inspections, audits, and a formalized inspection program to ensure property-wide compliance and risk mitigation.
• Lead internal investigations related to criminal, civil, or workplace incidents; coordinate with local law enforcement and emergency services as needed.
• Manage and enforce all government-mandated safety programs, including OSHA compliance, hazardous communication, and bloodborne pathogen training.
• Serve as liaison to OSHA and local/state safety agencies; act on behalf of the Regional Director of Security as assigned.
• Coordinate and deliver employee training on health, safety, emergency procedures, and security protocols in partnership with Corporate Risk Management.
• Chair the Occupational Safety and Health Committee; retain meeting documentation and ensure timely distribution of agendas, minutes, and action reports.
• Maintain departmental records, equipment inventory, and security systems including electronic locks, key control, surveillance, and the Tour Guard system.
• Respond to and assume control of all critical incidents, including alarms, emergencies, and fire/burglar events; be on-call 24/7.
• Oversee safety and loss prevention programs, including damage/loss reporting, inventory control, and property surveillance (vehicle and foot patrol).
• Administer progressive discipline, enforce departmental accountability, and ensure all officers meet licensing and legal requirements.
• Support interdepartmental safety initiatives and oversee departmental participation in operational and executive meetings.
• Supervise the Lost & Found process and manage related guest interactions with a focus on service and resolution.
• Maintain the departmental budget, control expenses, and ensure resource availability for daily operations and emergency preparedness.
• Perform other duties as assigned by leadership.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 10+ years of progressive leadership experience and 5+ years of experience in security, safety, or risk management, preferably in a hotel, resort, or hospitality environment.
• Proven experience managing safety programs, emergency response, investigations, and regulatory compliance (OSHA, local/state safety laws).
• Experience working with law enforcement, fire services, emergency services, and risk management partners.

Education & Certifications

• Bachelor’s degree in Criminal Justice, Security Management, Hospitality Management, or a related field preferred.
• Relevant certifications (e.g., OSHA, First Aid/CPR, Certified Protection Professional) are a plus.
• Must pass a criminal background check and drug & alcohol screening.
• Valid driver’s license required.
• Must be available to work weekends, holidays, and night shifts.
• Must be able to work any shift (day or night), in all weather conditions, and be on call 24/7.

Travel Requirements

• May be required to travel between properties.

Skills/Knowledge

• Conflict resolution and de-escalation skills
• Professionalism and sound judgment under pressure
• Strong verbal and written communication skills
• Relationship building and cross-departmental collaboration
• High level of discretion, integrity, and accountability
• Strong leadership and team management across multi-property environments
• Crisis response, emergency management, and incident control
• Budgeting, scheduling, and resource planning
• Knowledge of CCTV, access control, and security systems
• Guest and team member safety procedures and evacuation planning
• Coordination with law enforcement and emergency services
• Risk assessments and crime prevention strategies
• VIP and executive protection experience
• OSHA, fire code, and legal compliance knowledge
• Cybersecurity awareness and familiarity with modern security technologies

Supervisor Responsibilities

• Direct and coordinate the activities of the Assistant Director, Managers, and six or more line employees, as applicable.
• Carry out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands

• Must occasionally lift and/or move up to 50 pounds.

Why Westgate?

• Discounted Ski pass benefit (while supplies last).
• FREE Ski & Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.