Security Officer

Starting pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

As a Security Officer, you will play a vital role in ensuring the safety, security, and well-being of our guests, team members, and resort property/s. This position is a unique blend of traditional security responsibilities and resort hospitality service. In addition to protecting company assets and responding to emergencies, you are expected to provide a welcoming and helpful presence, delivering excellent service to our guests and team members at all times.

Security Officers are responsible for monitoring resort property, managing access points, and responding to incidents involving police, fire, or medical emergencies. This role includes conducting safety inspections, writing detailed incident reports, assisting guests and team members with security-related concerns, and supporting public safety personnel as needed. A successful Security Officer demonstrates professionalism, sound judgment, and strong hospitality skills while maintaining a safe and secure environment. team!

As a Security Officer, you will:

• Serve as the first responder to incidents involving police, fire, or medical emergencies, and take appropriate action within the scope of Security Officer duties.
• Maintain a visible, uniformed security presence at assigned locations.
• Control access at designated entry and exit points. · Monitor security systems, including fire alarm panels, surveillance cameras, and proprietary monitoring stations, in compliance with legal and company requirements.
• Conduct safety and security inspections in accordance with policies and procedures.
• Maintain accurate records, logs, and checklists of security activities.
• Prepare detailed, accurate, and timely incident reports; utilize computer systems and email communications as needed.
• Respond to basic service requests and perform preventive maintenance on guest room electronic security systems and in-room safes, when applicable.
• Manage lost and found inventory in accordance with company procedures.
• Perform traffic control and parking enforcement duties as required.
• Respond to security-related complaints and resolve or escalate appropriately.
• Assist public safety officers as needed or requested.
• Manage key control, distribution, and accountability. · Perform additional duties as assigned by management.

• Previous experience in security, law enforcement, military, or a related field is preferred (minimum of 1 year), but not required — we provide all necessary training, courses, and certifications for the role.

• Prior hospitality or guest service experience strongly preferred.

• High school diploma or general education degree (GED) · Possession of a valid Unarmed Security Officer license (as required by the state of employment) is a plus; however, we will assist qualified candidates in obtaining this certification if needed.
• Must be able to lift up to 50 pounds on occasion and lift and/or move up to/over 100 pounds with assistance.
• Must be able to work in wet, humid, and outdoor weather conditions and extreme heat and sun exposure.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.