Security Surveillance Technician

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Security Specialist is a technical surveillance technician who, under direction, installs, operates, maintains, and repairs technical surveillance equipment across Westgate Resort’s properties.

Essential Duties and Responsibilities

• Install, operate, maintain, and repair technical surveillance equipment throughout the resorts and corporate offices.
• Safely operate and work on an aerial work platform or ladder.
• Install and terminate network cabling as needed (CAT5, CAT6).
• Conduct training sessions for security and management staff on the use of surveillance equipment.
• Research, evaluate, and provide recommendations regarding the procurement of new equipment.
• Document and maintain detailed records, including service requests, equipment locations, updates, and repairs.
• Schedule and coordinate services with outside vendors.
• Participate in an on-call rotation.
• Respond to on-call requests for service outages in high-liability areas.
• Test and evaluate new equipment.
• Catalog and inventory equipment.
• Perform other duties as assigned.
• Travel to sites in and out of state as required.
• Maintain a clean driving record.
• Work holidays and weekends as necessary.
• Collaborate with resorts, corporate locations, and risk management to research and provide video evidence as required.
• Work closely with IT and risk management on video projects and investigations as needed.
• Possess the necessary hand tools for the role.
• Focus on security systems
• Hands-on installation work
• Technical knowledge of wiring, fiber optics, and CCTV

• Education and/or Experience

  • An associate's degree or its equivalent, along with 2-5 years of experience in the field or a related area, may be required.
  • Must be familiar with standard concepts, practices, and procedures within the related field.
  • Relies on experience and judgment to plan and accomplish goals.
  • Must be knowledgeable about state, federal, and fire code guidelines.

• Certificates, Licenses, Registrations

  • Certificates in a related field are a plus.

• Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to lift a minimum of 50 lbs.
  • Must be able to climb a 12-foot ladder and perform work above the technician's head while on the ladder.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.