Telesales Inbound Lead 

Hourly rate: $16/hour 

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence and where your work helps create memories that last a lifetime.

The Telesales Inbound Lead ensures an exceptional experience for our owners while supporting the success of the Telesales team. This role is responsible for answering and managing all inbound calls and owner online inquiries directed to the Telesales Department through our call-routing and ticketing platform (CSD WebClient). The Telesales Inbound Lead carefully vets and transfers calls or inquiries to the appropriate department or Telesales Representative, ensuring accuracy, fairness, and compliance with established processes. By managing inbound lead distribution, this role helps drive sales performance while maintaining a professional and customer-focused approach.

Duties and Responsibilities:

• Answer and manage inbound calls and online inquiries via our web-based CRM/lead management system
• Vet inquiries and route to the correct sales rep or service department
• Distribute qualified leads per the Inbound Lead Rotation Roster
• Provide timely, professional customer service
• Log call activity and lead distribution accurately
• Support team goals and a positive, collaborative environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additionally, individual must possess and adhere to the following core company values: Integrity, Passion and Work Ethic.

• High school diploma or GED required; some college preferred
• Clear, professional phone communication
• Accurate data entry; strong attention to detail
• Able to multitask and prioritize in a fast-paced setting
• Customer-focused with practical problem-solving
• Call center or telesales experience preferred
• Flexible for evenings, weekends, or holidays as needed

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.