Trade Cancel Collateral Processor

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

This Trade Cancel Collateral Processor role is responsible for managing and maintaining the flow of collateral between Westgate and its Custodian, ensuring that all assets held are properly funded and aligned with current lender portfolios. It includes overseeing the reassignment and release of collateral for accounts that are no longer eligible to remain in a lender’s portfolio, as well as recording cancellations and trade documents to release inventory.

The position also involves resolving complex title issues and exceptions through detailed research and collaboration with attorneys, custodians, and internal departments. Flexibility and responsiveness are key, as the role supports various administrative and operational tasks as assigned by management.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Review and process incoming mail and documents received from attorneys or internal departments.
• Identify document issues that prevent processing requests and initiate mailouts or Remote Online Notarization (RON) sessions.
• Resolve document discrepancies or exceptions received by attorneys or other departments.
• Send monthly assignments and reassignments to lenders based on bank code changes.
• Work through ServiceNow to resolve document-related issues.
• Collaborate with internal departments to review and resolve issues in documents sent to owners.
• Input book and page data for recorded legal documents received from attorneys.
• Review and resolve rejected accounts from the funding process.
• Meet deadlines for finalizing receivable and securitized fundings in coordination with attorneys, custodians, and lenders.
• Provide regular progress updates to the department lead or supervisor.
• Research recorded documents using public records if documents have not been received or scanned.
• Use ImageQuest to locate, print, and attach necessary documents for original deeding and funding.
• Process and record QCDs, WDILs, and other supporting documents.
• Locate missing or unscanned documents using ImageQuest or by reviewing comments in MRapp.
• Generate reports for the attorneys’ office (e.g., SATS/Releases).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Proficiency in Microsoft Excel, Access, and Word
• 10-Key typing speed of at least 5,000 KPH
• Strong organizational skills
• Effective time management
• High attention to detail

Education and/or Experience

• High school diploma or GED required
• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.