Training Specialist

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Training Specialist is responsible for delivering high-impact learning experiences and supporting the end-to-end learning cycle—including facilitation, content refinement, and training needs analysis—for team members across the organization. This role supports all business units and partners closely with stakeholders to identify performance gaps and deliver targeted learning solutions that align with company goals.

As a Training Specialist you will:

• Facilitate engaging, learner-centered training programs (ILT, virtual, and blended formats) across business units.
• Collaborate with instructional designers to enhance training content based on learner feedback and operational needs.
• Conduct learning needs analysis using data, stakeholder input, and operational KPIs to inform training plans.
• Maintain training records, track learner progress, and provide follow-up coaching or reinforcement as needed.
• Support onboarding programs, including refinement of content and facilitation strategy.
• Measure training effectiveness through surveys, assessments, and business impact metrics (e.g., performance data, guest satisfaction, error rates).
• Contribute to the development of learning resources (e.g., guides, job aids, microlearnings) as needed.
• Work hours may vary to include weekends and evenings as directed. Travel may still vary depending on business unit support up to 50%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience as a Hospitality Trainer, Training Facilitator, or similar
• Advanced knowledge of adult learning principles and training best practices
• Excellent interpersonal and communication skills
• Strong conflict resolution and customer relation skills
• Advanced knowledge of training measurements/metrics, including the Kirkpatrick Four-Level Training
• Evaluation Model experience
• Proficient in time management, organization, planning, and prioritization
• Highly proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook
• 2+ years of proven experience in learning delivery or facilitation using a variety of learning methods
• Experience with content creation or needs analysis preferred
• Bachelor's Degree in Education, Instructional Design, or similar, preferred

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.