Unemployment Claims Analyst

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Primary contact between the organization and state unemployment agencies, responsible for receiving, analyzing, determining appropriate documentation, and responding to unemployment claim-related documents and state agency inquiries within regulatory time limits. Works independently to meet daily goals and project deadlines while maintaining a high level of accuracy and technical diligence.

Responsibilities

• Receive and prioritize claims, state agency documents, determinations, and other unemployment-related data.
• File timely claim protests and appeals with state UI agencies on behalf of the company. Review files and hearing notes to assist in drafting written appeals to the Board of Review for unfavorable hearing decisions.
• Analyze individual unemployment compensation cases by reviewing company databases, conducting investigative telephone calls, and examining document images to determine appropriate responses to state agencies.
• Transfer completed claim responses to the Unemployment Claims Specialist for imaging and appropriate storage.
• Effectively communicate with Team Member Services (TMS) and company leadership regarding the fiscal impact, strengths, and weaknesses of unemployment compensation cases.
• Respond to internal customers and state agencies with all pertinent information in accordance with mandatory state and organizational compliance guidelines.
• Initiate timely contact, follow-up, and collaboration via telecommunications, in-person communication, telephone, email, and fax with identified organizational leadership to obtain required documentation.
• Establish and maintain professional relationships with state agencies and internal customers.
• Investigate and resolve operational requirements in a timely manner, and coach and assist TMS on unemployment compensation topics.
• Assist in the development and delivery of verbal presentations on unemployment compensation compliance training for TMS and organizational leadership.
• Perform additional responsibilities as needed to ensure departmental operations and governmental compliance, which may include working outside of normal business hours to accommodate varying time zones.

• Knowledge, skills, and abilities required are representative of the job's demands.
• Must demonstrate the ability to exercise independent discretion and judgment.
• Working knowledge of the overall unemployment compensation cost control process is important.
• Proven success in working independently and as part of a team to achieve goals and meet deadlines while maintaining high accuracy and focus.

Education and/or Experience

• Bachelor’s degree (BA/BS) in Business, Human Resources, Finance, or a related field, and 3–5 years of related experience/training preferred.
• May consider an AA degree in a related field with 5–7 years of related experience.
• Equivalent combinations of education and experience are also acceptable.

Certificates, Licenses, Registrations

• PHR or SPHR certifications are a plus.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.