Wholesale Booking Agents

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

We are seeking a detail-oriented and motivated Booking Agent to manage and process bookings across multiple channels, including wholesale partners, groups, travel agents, OTAs, and internal platforms. This role requires strong problem-solving skills, the ability to work efficiently under pressure, and a commitment to delivering the highest level of service.

Responsibilities

• Booking reservations though various channels
  • Extranets
  • Email / Requests
  • Wholesale Contracts
  • Travel Agents
  • Online Bookings
  • Online Travel Agencies
  • Internal Website
• Familiarity and efficiency with computer systems, knowledge of seasonal rates and awareness of black-out dates
• Confirming/Canceling reservations
• Problem resolution – Ability to solve problems without hesitation
• Communicate Allotment, Rates, Availability Updates
• Update all Channels of Reservations through each website
• Process all charges based on payment terms
• Communicate credit card transactions
• Confirmation information
• Analyze and Report accounting Issues

Education 

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

Language Skills 

• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and co-workers
• Bilingual (English/Spanish) a plus

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.