Command Center Officer

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Westgate Resorts is seeking a full-time, on-site Emergency Management Command Center Security Officer in Orlando, FL to support 24/7 emergency operations, safety, and security response for all Westgate properties nationwide. 

In this critical role, you will monitor CCTV and access control systems, manage real-time communications, coordinate with law enforcement and emergency responders, and provide situation updates to senior leadership. You’ll help ensure preparedness, response, mitigation, and recovery for incidents nationwide while maintaining situational awareness and operating within Westgate’s Emergency Management protocols.

This position is ideal for candidates with experience in emergency operations, security dispatch, public safety, or command center environments. Success requires focus, teamwork, effective communication, and the ability to remain calm during high‑pressure events.

The individual must possess and adhere to the following core values: Integrity, Passion, Work Ethic.

• Monitor CCTV, access control, alarm systems, and surveillance platforms for all Westgate resort properties.
• Serve as the communication lead between emergency responders and Senior Leadership nationwide.
• Maintain focus while monitoring multiple video feeds and information sources.
• Prepare detailed incident reports for management after events or critical situations.
• Support Emergency Management objectives with leadership, safety teams, and resort management.
• Assist nationwide teams with planning, training, equipping, and preparedness processes.
• Represent Westgate in city, county, or state Emergency Operations Centers (EOCs) during activations.
• Deliver accurate updates during emergency and non-emergency events from report to resolution.
• Maintain precise communication, attendance, and incident logs.
• Research past incidents and retrieve CCTV footage as needed.
• Monitor news and intelligence sources for situational awareness across all resort locations.
• Use Emergency Notification Systems to issue alerts and identify potential risks.
• Support or coordinate responses involving police, fire, or EMS personnel.
• Assist Westgate Security teams at the direction of Emergency Management leadership.
• Complete required FEMA/ICS and security command certifications.
• Perform additional duties related to emergency communications, preparedness, response, recovery, and mitigation.

Experience

• 1–3 years of experience in security, emergency management, dispatching, public safety, or similar fields preferred.

Education & Certifications

• High school diploma or GED required
• ICS 100 and ICS 700 preferred

Skills / Knowledge

• Proficient in Microsoft Word and Excel
• Ability to work effectively under pressure
• Strong decision-making and communication skills
• Able to multitask, follow direction, and meet deadlines
• Team-oriented with strong situational awareness

Travel Requirements

• Minimal; any travel outside Central Florida is reimbursed

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.