Contract Processor I

$18 - 20 / hour

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Contract Processor I is an entry-level role responsible for accurately entering data into the system to support contract generation for affiliated departments. This position also manages document handling, customer communication, and supports interdepartmental workflow.

Essential Duties and Responsibilities

• Enter alphabetic and numeric data from source documents into the system based on displayed formatting.
• Prepare documents for outbound mailing to owners via FedEx, priority, and standard mail.
• Respond to internal inquiries regarding data entry and document-related issues via phone and email.
• Process a variety of approved addendums received from affiliated departments.
• Prepare and send documents to owners using DocuSign for new purchases or account changes.
• Update existing contract data in the system to reflect current documentation.
• Verify the accuracy of all documentation and ensure compliance with industry standards and regulations.
• Re-mail corrected or updated documents as needed.
• Process credit card transactions for down payments and optional purchases as directed.
• Sort and distribute documents to the appropriate departments.
• Organize and collate returned documents received by mail.
• Provide support across departmental functions and assist with other tasks as directed by management.

• Proficiency in Microsoft Word and Excel is required.
• Strong organizational, communication, and customer service skills.
• Ability to work independently in a fast-paced environment.
• Basic math skills and multitasking abilities are essential.

Education and Experience

• High school diploma or GED required; some college preferred.
• Minimum of one year of operational experience in the timeshare industry is preferred.

Language Skills

• Proficient in English; bilingual a plus.
• Ability to read and interpret documents, write clear correspondence, and effectively communicate with team members and owners.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.