Housekeeper Lead

Sea Village Resort (Kailua-Kona, HI)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, operates Sea Village Resort, situated on the Big Island. Sea Village offers an oceanfront resort located on the sunny, dry side of the island in Kona. Units recently remodeled include fully equipped kitchens and a seaside pool, and the laid-back location features black lava fields and beach life with stunning ocean views. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

The Housekeeping Team Leader is a hands-on, energetic role that drives the heartbeat of daily housekeeping operations. This leader motivates and supports Room Attendants and House Attendants, keeps the team focused and moving efficiently, and ensures every space meets high standards of cleanliness and comfort. Trusted to step in as the go-to leader when the Manager is away, this role is perfect for someone who takes pride in leading others, solving challenges in the moment, and creating a clean, welcoming environment guests love.

As a Housekeeper Lead, you sill: 

• Consistently meet established quality and timeliness standards when cleaning all assigned rooms
• Achieve daily productivity expectations of 12 credits, based on room size and service type
• Strip guest units and properly remove all trash and used linens
• Thoroughly clean guest units, including bathrooms, kitchens, living rooms, bedrooms, closets, and decks/balconies
• Clean bathrooms by sanitizing bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and all floor surfaces using appropriate tools and supplies
• Strip and make beds, change linens, and safely handle and lift soiled laundry as required
• Identify and report damaged, dirty, or stained carpets, drapes, furniture, and linens
• Maintain unit inspection scores of 80% or higher in accordance with resort standards
• Ensure proper use and care of all cleaning equipment and supplies by following established procedures
• Immediately report all Lost & Found items according to company policy
• Work collaboratively in a team environment and assist with additional duties as needed to support overall operations

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.