Sales Manager

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Are you a dynamic sales leader with a passion for driving results and doing things the right way? Join our team as a Sales Manager Points-Based Timeshare and take the lead in a fast-paced, high-energy environment where integrity and performance go hand in hand. In this role, you'll inspire and manage a team of talented sales professionals, ensuring they meet and exceed goals while staying fully compliant with all federal, state, and local regulations—including consumer protection and ADA standards. You'll play a key role in shaping the sales process, maintaining contract accuracy, and creating a customer experience that builds trust and drives long-term value. You'll also collaborate with cross-functional teams, Compliance, Legal, Marketing, and HR to make sure everything from scripting and licensing to rescission timelines and disclosures align with company policy and industry regulations.

If you thrive in a leadership role, understand the ins and outs of points-based timeshare ownership, and know how to balance performance with integrity, we want to hear from you!

As a Sales Manager, you will:

• Lead, coach, and supervise the sales team in delivering ethical, high-performance presentations of points-based vacation ownership.
• Ensure all sales practices, scripting, disclosures, and contracts align with federal and state consumer protection laws.
• Facilitate ongoing training on ADA standards, UDAAP principles, rescission rights, licensing protocols, and financial agreement terms.
• Oversee contract execution and audit documentation for accuracy, completeness, and regulatory adherence.
• Collaborate cross-functionally with Compliance, Legal, HR, and Marketing to review new materials and adjust processes based on regulatory updates.
• Monitor individual and team KPIs, adjust strategies to improve conversions while maintaining compliance benchmarks.
• Uphold a guest-first sales culture that prioritizes transparency, accessibility, and long-term relationship building.
• Document team feedback, consumer trends, and process gaps, escalating concerns to appropriate departments to ensure risk mitigation.

• Sales Management: Minimum 3 years of experience overseeing sales teams, preferably within timeshare, hospitality, or vacation ownership sectors. Proven success in managing high-volume sales environments across diverse markets.
• Points-Based Ownership Knowledge: Direct experience with points-based vacation products, including pricing structures, tiered benefits, and consumer engagement strategies.
• Compliance Leadership: Demonstrated ability to interpret and apply multi-state consumer protection regulations, licensing requirements, ADA accessibility standards, and contractual disclosures.
• Team Development & Coaching: History of mentoring staff with varying experience levels, conducting compliance training, and cultivating ethical, performance-driven teams.
• Operational Coordination: Cross-functional experience collaborating with Legal, Compliance, Marketing, and HR on scripting, approval workflows, audit prep, and policy alignment.
• Technology Fluency: Familiarity with CRM platforms, mobile-based contracting tools, and data dashboards used for performance, tracking, and regulatory monitoring.
• In-depth understanding of points-based vacation ownership structures and sales strategies.
• Strong command of multi-state consumer protection laws, ADA considerations, and licensing requirements.
• Familiarity with UDAAP, FTC standards, and ethical marketing practices.
• Ability to audit contracts and verify compliance across digital and physical documentation workflows.
• Experience with CRM and lead tracking systems (e.g., Salesforce, Timeshare-specific platforms).
• Proficient in digital contracting tools and mobile-based transaction systems.
• Skilled in performance data analysis, KPI tracking, and compliance documentation.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.