Barista

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

We are seeking a Barista in Orlando, FL to prepare high-quality coffee, tea, and specialty beverages while delivering fast, friendly, and exceptional customer service. This Barista role is now hiring and is ideal for individuals who thrive in a guest‑facing café environment and enjoy creating memorable experiences for customers. As a key member of the Food & Beverage team, you will prepare beverages using established recipes, maintain a clean and organized workspace, and follow all sanitation and safety guidelines.

• Provide fast, friendly, and personalized service to all customers.
• Receive and call back customer orders clearly and accurately.
• Educate customers on coffee, tea, specialty beverages, and café offerings.
• Answer phone calls courteously, including directions, orders, and inquiries.
• Perform accurate cash handling and operate the register properly.
• Prepare and serve hot, blended, and iced beverages following recipes and standards.
• Serve baked goods and other café items as needed.
• Answer product questions and maintain knowledge of blends, flavors, and freshness.
• Resolve minor customer concerns; escalate larger issues to management.
• Restock retail and café items as needed to maintain inventory flow.
• Maintain a clean, sanitary, and organized bar area and workspace.
• Take out trash according to policies and procedures.
• Perform other duties as assigned.

Experience

• Minimum 1 year of customer service, barista, or related food-handling experience.

Education & Certifications

• High school diploma or GED required.
• Food Handlers Certification required within 30 days of hire and must remain current.

Skills & Knowledge

• Strong communication skills with the ability to deliver attentive guest service.
• Excellent multitasking, time management, and organizational abilities.
• Capable of handling guest concerns professionally and proactively.
• Demonstrated ability to work efficiently in a fast-paced café environment.
• Ability to work independently and collaboratively with team members.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.