Concierge Spa

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

FEMALE Concierge Spa

Spa Concierge is responsible for ensuring a clean, safe and relaxing environment for our guests while providing uncompromising levels of guest service. 

Role and Responsibilities: (Includes but is not limited to the following)

• Consistently ensures cleanliness of all Spa/Fitness areas.
• Provides guest with tour of locker room and explains available amenities, in a courteous and timely manner
• Appropriately dispenses towels, robes, slippers and refreshments to guests; removes and stores dirty linens according to procedures.
• Performs laundry duties, if applicable, including washing, drying, and folding linen
• Monitors locker rooms and replenishes supplies on a regular basis.
• Assists guest flow of services from locker room to professional staff
• Informs facility management of any member, guest, or facility issues.
• Knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

Performance Requirements: (Knowledge, skills and abilities)

• Social skills as demonstrated by the ability to effectively deal with internal/external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse, collect accurate information and resolve problems and concerns.
• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction and guidance.  Ability to relate to all levels of management and employees in verbal/written form.
• Listen and respond to guest inquiries using a positive, clear speaking voice.  Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Answer the telephone and provide information as needed.
• Ability to perform duties in unfavorable conditions which can be hot, cold, wet and noisy.
• Sufficient manual dexterity of hand in order to fold towels and handle beverages.
• Ability to operate laundry carts and flatbed carts. 
• Ability to grasp, bend, push, lift and/or carry 25 lbs., or otherwise, move linen/supplies on a hand cart/flat cart weighing a maximum of 75 lbs. on an intermittent basis.
• Ability to walk/stand and work 90 percent of shift walking a maximum of 2 miles.
• Ability to deal with a number of problems requiring initiative and good judgment.
• Perform all assigned side work to include replenishing linens and restocking shelves with toiletry supplies.
• Knowledge of proper use of various spa equipment, to instruct guest on proper usage, to insure equipment is in safe operating order.
• Ability to work with minimal supervision and multiple interruptions.
• Check station before, during and after shift for proper set-up and cleanliness.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.  Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Experience Requirements and Edcuation Requirements

• Previous customer service experience, preferably in the hospitality industry.
• High School diploma or equivalent.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Desirables:

Resort Spa experience or Housekeeping experience

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.