Laundry Maintenance Manager

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

As a Laundry Maintenance Manager, you will lead the maintenance team responsible for keeping commercial laundry equipment, systems, and facility operations running safely and efficiently. This hands-on leadership role combines technical expertise, preventive maintenance, project management, budgeting, procurement, and Team Member development.

In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do as a Laundry Maintenance Manager:

• Manage the maintenance department budget by tracking expenses and overseeing proactive procurement.
• Manage the procurement, inventory, and maintenance of tools, equipment, parts, and materials.
• Lead and coordinate engineering projects, preventive maintenance, repairs, and daily maintenance operations.
• Develop and maintain departmental schedules to support continuous laundry operations.
• Lead the maintenance team through clear expectations, accountability, training, and performance management.
• Lead the Laundry Safety Committee and promote a strong culture of workplace safety.
• Maintain and troubleshoot commercial laundry equipment, including Milnor and Chicago equipment, automated rail systems, pneumatics, and logic controls.
• Troubleshoot and maintain steam, pneumatic, hydraulic, plumbing, electrical, mechanical, and low-voltage systems within a commercial laundry environment.
• Inspect equipment and facility systems to identify potential issues, safety hazards, and opportunities for proactive repairs.
• Use HotSOS and other technology to document work orders, inspections, repairs, and maintenance activities.
• Read and interpret blueprints, technical data, schematics, and Operations & Maintenance (O&M) manuals.
• Communicate professionally with Team Members, leadership, vendors, and other departments through radios, phones, email, and in person.
• Perform general custodial and maintenance duties as needed to support laundry operations.
• Perform additional duties as assigned by resort operations leadership.

What You Will Bring as a Laundry Maintenance Manager:

• Minimum of 3 years of leadership experience in a commercial laundry environment.
• Strong knowledge of commercial laundry equipment, including Milnor and Chicago equipment, automated rail systems, pneumatics, steam, hydraulic, electrical, and mechanical systems.
• High school diploma required; Associate's or Bachelor's degree in a maintenance-related field preferred.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve mechanical, electrical, plumbing, refrigeration, and equipment-related issues.
• Ability to read and interpret blueprints, technical data, schematics, and O&M manuals.
• Strong organizational, communication, and leadership skills with the ability to manage multiple priorities and meet deadlines.
• Minimum of 1 year of computer experience with the ability to use HotSOS and other maintenance technology.
• OSHA Safety Certification preferred.
• Valid driver's license required.
• Trade certifications or licenses in refrigeration, plumbing, electrical, or another major trade preferred.

Requirements:

• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to safely work on ladders, scaffolds, lifts, and in confined or tight spaces.
• Ability to work independently with minimal supervision while maintaining high standards of safety and quality.
• Must be energetic, self-motivated, detail-oriented, and able to work effectively under pressure.
• Strong communication and interpersonal skills with the ability to build positive relationships with Team Members, leadership, customers, and vendors.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.