The best way to find out what a company’s culture is like is to hear it directly from a Team Member that currently works there. To spotlight the Food and Beverage (F&B) roles and culture at Westgate Resorts, we sat down for a Q&A with Liana Monette, Food and Beverage Assistant Director, at our Park City resort.
1. Tell us a bit about yourself and your career journey. How did you end up at Westgate Resorts?
My journey in hospitality started in 2015 when I came to Park City as a J-1 student for the summer. My second job was as a hostess at Drafts, and that's where I truly fell in love with the food and beverage industry. I was drawn to the fast-paced environment, the teamwork, and the Westgate culture where team members were trained to create memorable experiences for our guests. I knew I wanted to be part of that world.
After my summer ended, I returned home to finish my master's degree in marketing. Once I graduated, I started looking for internship opportunities that would allow me to continue building a career in hospitality. Westgate Park City gave me that opportunity, and I joined the team in March 2017 as the Food & Beverage Administrative Assistant.
I came in eager to learn and determined to prove myself, even though I was terrified about making mistakes. My internship gave me a behind-the-scenes look at what it takes to successfully operate a food and beverage business. I was fascinated by how much there was to learn and inspired by the dedication of the leaders I worked alongside.
I always joke that I probably drove my director a little crazy because every time I finished a task, I would immediately ask, "What's next?" He kept giving me more responsibilities, and each one became another opportunity to learn.
After my internship, I was offered a supervisor position at Drafts. From there, I became the manager of the Marketplace, which started my management career. Over the past decade, I've had the privilege of managing every Food & Beverage outlet at our resort, including our Marketplace, the Coffee Shop, Banquets, DBB, and eventually Edge Steakhouse. Each role taught me something new and helped prepare me for the next opportunity. Today, I serve as the Food and Beverage Assistant Director, where I continue to draw on those experiences to support our team, help operations, and create memorable experiences for our guests.
2. What skills helped you get to where you are today? How did you refine these?
Curiosity has probably been the most important skill throughout my career. I've always wanted to understand not just how to do something, but why it's done that way.
I have taken every opportunity to learn from leaders I admire and from every experience along the way. One philosophy I've always lived by is to never become too comfortable. I often say that the day I go home without learning something new is the day it's time for me to move on. It has been almost a decade, and I am still learning.
Adaptability has also been essential. Every outlet operates differently, and every team has unique strengths and challenges.
Being part of multiple F&B operations taught me how to adjust my work style while keeping the guests and our team at the center of every decision. Every new role challenged me in different ways and showed me how to not give up when it is not easy.
Some of the greatest opportunities come from working through the difficult moments rather than avoiding them. I also believe in always being prepared and ready when difficulties arise. When there is a problem, you should always have the confidence to step forward knowing that the solution starts with you.
3. What is it about Westgate’s Food and Beverage roles that offer a clear career path?
Westgate gives people the opportunity to grow if they're willing to put in the work. I experienced that firsthand. I started as a hostess, got a chance to do a yearlong internship, moved into a supervisor role, then became a manager, and continued taking on more responsibility with each step.
Along the way, one of the things I appreciated most was the opportunity to learn every part of the business. I was not limited to one outlet or one area of responsibility, and gaining experience across so many aspects of successfully managing a department is not something every company allows you to do.
That growth was also supported by leaders throughout the company who genuinely want to mentor and develop their teams. If you are motivated, passionate about what you do, willing to learn, and consistently show up ready, you will continue growing.
Westgate teaches you how to step outside your comfort zone, stay flexible, and tackle new challenges with a fresh perspective. Something I’ll always remember from my very first townhall here is that you cannot run a marathon the same way you run a sprint — success comes from learning how to adapt along the way.
4. What’s the culture like in F&B at Westgate Resorts?
The culture is built around teamwork, support, and a shared commitment to serve our guests. Food and beverage can be demanding, especially during busy seasons, but that's also what creates such strong relationships within the team.
I have been fortunate to work with leaders who challenge me, trust me with new opportunities, and invest in my growth.
That mentorship made a huge impact on my career, and it is a commitment I try to pay forward. Leadership is rooted in being a teacher. I will never forget when, as an intern, the General Manager of the hotel took over an hour of his busy schedule walking me through food cost calculations simply because I asked. That moment taught me a lasting lesson; we should always be willing to impart knowledge to those eager to learn. This dedication to mentorship is how you grow a team, and it is exactly the kind of culture that makes Westgate leadership stand out.
There is also a genuine sense of pride in what we do. Everyone plays an important role in delivering exceptional guest experiences, and it's rewarding to be part of a team that's passionate about hospitality.
5. If you were to give one piece of advice to someone looking at an F&B career path, what would it be?
Stay curious and never stop learning.
Do not be afraid to ask questions or volunteer for new challenges, even when they are outside your comfort zone. Some of the biggest opportunities in my career came from simply saying, ‘OK, what is next?’ That willingness to keep learning is essential in the food and beverage industry. Success is not just about knowing how to run a restaurant. It is about building relationships, learning from every experience, and being willing to grow every single day.
6. Finally, what’s next for your Westgate career?
I'm excited to continue growing as a leader and helping support a strong and successful team.
Westgate has invested so much in my growth over the years, and I want to continue giving back by supporting inspiring professionals in our industry. I'm always looking for opportunities to improve our operations, elevate the guest experience, and continue learning. One of the things I love most about this industry is that there's always something new to learn, and I'm excited to see where that journey takes me next.
Join the Westgate Team Today
If Liana’s story has inspired you, then great! Learn more about life at Westgate Resorts below, or apply to our roles today:
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