Why You'll Love Our Front Desk Jobs

Are you currently looking for work and are open to trying out new roles and responsibilities? You may want to consider exploring front desk jobs! Maybe it’s not a popular career search term, but we’re here to tell you why it should be. 

Working at the front desk can be fun and rewarding for several reasons (especially at Westgate Resorts). Let’s break this down a bit further so you can understand the role and its requirements more.

People Suited to Hotel Front Desk Jobs

If you see yourself as a people person and an extrovert, you might love working at the front desk of a hotel or resort. 

Day in and day out, you’ll be one of the first people that guests see and connect with, and it's on you to leave a lasting impression, making sure guests walk away satisfied with the interaction they just had.

If you’re wondering more about what kind of people are suited to working front desk receptionist jobs, here’s what we think:

• People with great communication and teamwork skills
• People who value passion, work ethic, and integrity (our core values at Westgate)
• People who are enthusiastic about delivering top-quality customer service
• People just starting out in their careers who are seeking entry-level roles with the opportunity to learn and professionally grow

Our Front Desk Jobs Have the Following Responsibilities:

• Welcome guests with a warm smile when they arrive, and make sure their check-in goes smoothly
• Register guests and make sure they understand everything they need to know about their Westgate vacation
• Professionally handle any phone calls, assist guests with any queries about our resorts, the local areas, and travel options
• Stay organized and on track with room availability and update guest accounts to keep things running smoothly
• Take care of billing and manage reservations and bookings

If you advance to a supervisory position, these responsibilities will differ slightly. 

Make That Resume Shine: The Skills You’ll Pick Up Working at the Front Desk

Working at the front desk of any hotel or resort can be a great career gap filler or a fantastic opportunity to get ahead in the hospitality industry. From communication and teamwork to time management, active listening, and project management skills, these front desk roles are the perfect chance to polish your resume.

We’ve got some other articles on workplace and hospitality skills that may help you out with building out your resume:

1. What is the Difference Between Soft Skills and Transferable Skills?
2. How to Build Leadership Skills at Work
3. What Are Transferable Skills, and how Do They Det You Up for Success?
4. 10 Key Hospitality Skills to Stand Out and Impress Your Employer

Frequently Asked Questions

Do you need experience for a receptionist job?

Previous role experience isn’t always a necessity in front desk reception roles, but many employers will look out for candidates who can show off verbal and written communication, customer service experience or knowledge, and a professional demeanour. 

Some employers will provide on-the-job training too, so make sure you research the job role and if this is provided. At Westgate, we look for customer service skills and either a high school diploma or a GED. 

How do I get my first receptionist job?

As with any entry-level role, our advice is to work on your transferable skills either through your hobbies or volunteer work. If you can show a potential employer that you have a willingness to learn and an enthusiasm for the company, its ethos, and the role, then you increase your chances of standing out to get hired. 

Perks & Benefits for Full-Time Employees

If you’re considering applying for roles at Westgate Resorts, you’ll be interested in what benefits we can offer you when you work full-time with us. Here’s a handful of perks you can take advantage of when you join the Westgate team:

• Comprehensive health benefits – medical, dental, and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits 
• Wellness Programs
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Members

And many more!

Join Us and Create a Lifetime of Wonderful Vacation Memories

Westgate Resorts is built on the idea of service to others and on the idea of making guests' dreams come true. 

Joining our front desk team means you can make an impact, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.

Browse our available front desk jobs today.