Answer the Call of Hospitality: Call Center Jobs at Westgate

Are you ready to transform your passion for people into a rewarding career full of growth? At Westgate Resorts, roles on our Call Center team enable you to do just that. If you’re seeking more than just a job, then it's time to answer the call of hospitality.

We know that our Team Members are the heart of the exceptional vacation experiences we provide. That’s why we’re proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For in 2025. 

We’re committed to creating a positive, supportive, and rewarding workplace where everyone can truly thrive and build a meaningful hospitality career, not just in our Call Center, but across all of our departments too. 

More Than Just Talking: The Roles and Skills

The call center jobs at Westgate Resorts are centered on delivering high-quality guest support and creating a seamless customer experience. These are vital customer service jobs that put you at the forefront of our business, ensuring every guest feels valued.

The roles primarily focus on assisting our guests with their various support needs, which can range from reservations and booking inquiries to providing information about our Resort destinations and offerings.

We look for individuals who are not only articulate but also empathetic, patient, and possess a strong problem-solving mindset. Strong soft skills are the foundation upon which success is built in our Call Center.

Want to learn more about workplace skills? Check out these articles before you apply:

• What is the Difference Between Soft Skills and Transferable Skills?
• 10 Workplace Skills Essential for Success
• What are transferable skills and how do they set you up for success?
• 10 Key Hospitality Skills to Stand Out and Impress Your Employer

Our Call Center and Customer Service roles

In our Call Center, you can work in the following roles:

• Customer Service Team Member - Call Center
• Call Center Operator
• Rental Reservations Agent

And many more!

More broadly, if it’s a customer service job that you’re looking for, you might find yourself in the following positions:

• In-House Greeter
• Front Desk Agent
• Bell Services
• Concierge
• Resort Services Operator (Similar to the call center jobs we offer)

Let’s spotlight two of our roles in more depth so you can see the full picture:

1| Customer Service Representative - Call Center

As a Customer Service Representative in our Call Center, you'll be a crucial voice for Westgate Resorts, focused entirely on delivering 5-Star service to our Owners. 

This is not a sales role—your daily focus will be on resolving inquiries with empathy and accuracy. You can expect to manage a volume of about 30 to 50 inbound calls per day, handling questions about payments, account usage, rates, and agreements. 

2| Call Center Reservations Representative

As a Call Center Reservations Representative, your main goal is to help our Owners plan unforgettable vacations by providing a top-quality experience on every call. 

You'll be the expert who assists Owners with booking, canceling, and modifying reservations, while also taking the time to answer any queries they might have. 

If you have excellent communication skills, a positive attitude, and are comfortable working independently this could be the perfect career move for you.

Your Path to Career Growth

One of the most compelling reasons to pursue call center and customer service jobs at Westgate is the extensive career growth opportunities. We don't just hire; we invest in your future. 

All of our career offerings are specifically designed to offer growth, serving as an excellent entry point into the wider corporate and resort operations divisions.

Westgate is dedicated to guiding, training, and helping you succeed. We believe in promoting from within, meaning a successful tenure in customer support can lead to supervisory, management, or specialist roles in areas like Sales & Marketing, Resort Operations, or something a little different. 

Why Westgate? 

Choosing Westgate means joining a family business that still prioritizes its Team Members. Our culture is built on passion, integrity, and a strong work ethic.

Beyond our supportive work environment, Westgate offers a diverse range of perks designed to empower our Team Members. 

From comprehensive benefits packages to recognition for outstanding performance, we make sure our people are rewarded for their passion and hard work. 

Discover the Westgate Difference

Whether you’re an experienced professional or looking to start your hospitality career within our call center, Westgate Resorts is the ideal place to achieve your full potential.

Browse our open positions today, set up job alerts, and start your extraordinary journey with Westgate today!