
10 Workplace Skills Essential for Success
Top Skills in the Workplace
Whether you’re entering the workforce or looking to grow your career, there are essential workplace skills everyone needs to thrive in their industry. The secret to success isn’t so secret at all — it’s a combination of good skills, hard work, dedication, and a willingness to keep learning and evolving.
If you are preparing for a new career move, now is an excellent time to revisit your resume and consider your talents. Building these essential workplace skills will help you put your best self forward, adapt to challenges, and help you highlight your strengths in any position.
Make sure to check out our blog on hospitality-specific skills too for that extra bit of insight! Some of the skills listed overlap in both articles, but we can’t emphasize enough just how important they all are for your career.
Workplace Readiness Skills
Every role has its own technical skills you may need, but there are some essential skills employers look for no matter what position you take. For example, communication, problem-solving, and adaptability are universal skills that benefit any organization.
At the end of the day, building these must-have workplace skills can help you confidently apply for positions in various industries. And Highlighting them on your resume can give you a greater chance of receiving interview requests and job offers, especially when you learn how to market yourself to employers.
1 | Communication
Communication skills are the most sought-after skills in the job market, but they are often mentioned without clarifying what they really mean.
Good communication is about so much more than being able to speak clearly. It involves knowing how to listen to other people, respectfully disagree with them, and resolve conflicts while working toward a common goal.
Communication skills you need at work include:
- Active listening: Fully concentrating on the person speaking, paraphrasing what you hear and asking open-ended questions to learn more about their perspective.
- Clarity: Speaking clearly and not using overly complicated jargon. Adapt your speech to suit your audience.
- Nonverbal communication: Using appropriate eye contact, body language and expressions to convey your message.
- Feedback delivery: The ability to provide helpful, constructive feedback in a way that motivates your recipient. It involves offering praise and acknowledging strengths while making clear suggestions for areas of improvement.
- Conflict resolution: Knowing how to resolve disagreements, prevent arguments, and ensure that people feel respected and validated, even when they have different ideas, beliefs or opinions than you.
Building communication skills takes practice, but the more you work on learning how to engage with others, the easier it becomes. Researching some tips and tricks can also help take your communication skills to the next level.
2 | Negotiation
Negotiation isn’t just for salespeople. In everyday business situations, you will need to be able to effectively negotiate with management, colleagues, and even customers to reach a goal.
The first time you might negotiate with someone is when you are negotiating a job offer. Then, you may want to negotiate a raise or promotion.
In daily communication, negotiation can help you resolve issues with customers by reaching a resolution that satisfies them and is in the best interest of the business.
To negotiate effectively, you need to be able to actively listen and build a rapport with someone. Rapport is a connection that promotes mutual trust and understanding.
Rather than focusing solely on what you want, good negotiation showcases what you can offer someone else, too. It ultimately leads to a mutually beneficial agreement that everyone is satisfied with.
3 | Time Management
Time management is one of the most important skills to thrive in the workplace. Without being able to manage your time well, you could miss important deadlines that have negative consequences for your company and yourself.
Examples of good time management include clocking in and out on time, arriving to work a few minutes before your shift begins, arranging your schedule to maximize productivity and ensuring that your deadlines are always met.
4 | Teamwork and Collaboration
Teamwork is vital to a successful workforce, and good collaboration is always one of the top in-demand job skills.
People grow and thrive when they know how to work well together. Companies are stronger when the workforce collaborates to benefit from everyone’s strengths and talents.
Part of good teamwork and collaboration is the willingness to ask for and accept constructive feedback. Rather than feel threatened or upset by hearing how you can improve, you take suggestions as an opportunity to grow.
Likewise, good teamwork means being able to provide feedback as needed to help others reach their greatest potential. It also means being comfortable changing how you do things if it means you can reach a shared goal faster and more effectively.
5 | Problem-Solving
There are so many little problems employees solve every day. And good problem-solving skills help you feel more confident in your job while reducing the stress on management.
Problem solvers are able to look at situations objectively, identify key issues and take strategic actions to resolve them. They think about the resources they have available, are comfortable asking for what they need and know how to communicate their plans effectively to leadership.
6 | Critical Thinking
Critical thinkers are analytical and interested in developing a greater understanding of processes and people.
Rather than just agree or disagree, they take time to weigh the pros and cons and explore both sides of an issue before forming an opinion.
Critical thinkers are able to evaluate problems from multiple angles, explore different solutions and make well-informed decisions based on all of the available facts.
Good critical thinkers are vital to the workforce because they help drive innovation and growth.
When you know how to think critically, you can minimize discomfort from situations you don’t understand or disagree with.
Critical thinking skills give you the confidence to address difficult subjects or unfamiliar topics with an open mind and willingness to learn.
7 | Adaptability
In our fast-paced world, adaptability is one of the top skills for workplace success.
Technologies are always changing, and companies are interested in evolving their workflows to become more dynamic and agile. This means employees must be comfortable learning new skills, changing the way they work and meeting their company’s needs as they shift.
Being adaptable requires having an open mind and comfort with the unknown.
On a smaller level, adaptability includes being comfortable handling various types of tasks throughout the day, shifting your attention as needed and being responsive to your employer’s requests.
8 | Computer Literacy
Good computer literacy is essential for employees as the rise of technology continues.
Being able to navigate various types of computer systems, learn new software and adopt the latest tools and resources will help you stay a valuable contributor to your company.
In addition to basic computer literacy skills, employers are actively seeking employees with a broader digital skill set. For example, the rise of artificial intelligence (AI) has made AI skills one of the most in-demand skills in 2024.
Depending on your industry, different technology skills will be essential, like point-of-sales (POS) software or customer relationship management (CRM) tools.
9 | Emotional Intelligence
Emotional intelligence, or EQ for short, is the ability to recognize, label and effectively manage your emotions and the emotions of others.
Emotionally intelligent people are comfortable feeling all of their emotions, even ones that are difficult to handle, like anger or sadness.
High emotional intelligence is a soft skill employers look for because people who are emotionally intelligent are also more effective communicators and collaborators. They have a greater tolerance and acceptance for other people’s emotions, too, even when they may not share their sentiments.
You can practice improving your emotional intelligence by learning to recognize and respect your emotions. You can also focus on learning nonverbal social cues, like frowning or closed body language, to better understand the feelings of others in different situations.
10 | Networking
Networking is a skill many people struggle with, but it’s also one of the top skills in the workforce. Networking is really all about self-marketing. You learn how to sell your skills and talents to further your career opportunities.
In the workplace, networking with management can help you put yourself on their radar for a promotion.
When you’re seeking new employment, networking allows you to make strong connections with people in your industry that could help you get a job in the future.
Networking skills include open communication, requesting feedback, positive thinking, public speaking, leadership, and following up with people after meeting them to maintain strong relationships.
Workplace Skills Plan
With a little time, dedication, and experience, you can master top workplace skills like communication, negotiation, and adaptability.
Give yourself the chance to grow because you may be surprised at how much you can improve when you have an open mind.
Take advantage of free online resources and research skills you’d like to improve on. Ask mentors or professional connections about what they do to improve their skills in the workplace.
As you gain more experience, the wiser you’ll become. We hope these tips help you succeed in the industry you pursue.
Are you ready to start practicing these essential skills for career success? Browse our open hotel jobs to find your next career move.
Career Opportunities at Westgate Resorts
With 22 full-service resorts in premiere destinations throughout the United States, we're bigger than an orange grove, but at our heart we're still a family business. Whether you're beginning your career, continuing your growth, or a student looking for real-world experience, we have opportunities for you.
Search and ApplySign up to our Careers Blogs!
Related Roles
Salary
Location
Park City, UT
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Category
Security & Safety
Experience Level
Associate
Location
Park City
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
As the Safety & Security Supervisor, you will lead and coordinate the efforts of Security Officers in implementing the company's security programs, working under the guidance of the Director of Securi
Reference
8eeaf47e-3295-4997-b48f-3ce7b202e728
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Park City, UT
Type of Employment
Full-time
Function
Management
Division
Resort Ops
TeamClassification
Full Time
Category
Housekeeping
Experience Level
Mid-Senior Level
Location
Park City
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
Westgate Resorts is seeking a dedicated and service-oriented Director of Housekeeping to lead 3 direct reports and overall team of 75. Possessing strong financial acumen and analytical skills will a
Reference
edc6f8fb-c498-485e-8fe2-80641f3df751
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Myrtle Beach, SC
Type of Employment
Full-time
Function
Finance
Division
Corporate
TeamClassification
Full Time
Category
Accounting & Finance
Experience Level
Mid-Senior Level
Location
Myrtle Beach
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
The Property Controller is directly responsible for all accounting functions for the resort operations, F&B, and retail (excluding S&M), safeguarding Company assets, seeking value and cost savings thr
Reference
b309414f-082b-4969-a448-a3ab16e11ee6
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Kissimmee, FL
Type of Employment
Full-time
Function
Management
Division
Resort Ops
TeamClassification
Full Time
Category
Security & Safety
Experience Level
Mid-Senior Level
Location
Kissimmee
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
The Safety and Security Manager manages and coordinates the activities of uniformed Safety and Security Officers and Supervisors actively engaged in the execution of the CFI, Inc. Security and Safety
Reference
a3a044d4-748f-47f9-8473-93bb6030a2f8
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Branson, MO
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Category
Resort Operations
Experience Level
Associate
Location
Branson
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
As the Hotel Shuttle Driver, you will be responsible for transporting guests, clients, trainees, or company personnel with a focus on safety and efficiency. If you're adept behind the wheel and dedica
Reference
53c894ed-8aaf-445d-b99a-e5e50773ab90
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Orlando, FL
Type of Employment
Full-time
Function
Administrative
Division
Resort Ops
TeamClassification
Full Time
Category
Facilities
Experience Level
Associate
Location
Orlando
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
As a Warehouse Clerk, you will: Inspect product received and identify concerns on the packing slips.Provide inventory counts & support warehouse management direction.Open shipping containers to verify
Reference
b8d5920d-dbb7-42eb-9d24-10b6af9769ba
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Branson, MO
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Category
Customer Service
Experience Level
Associate
Location
Branson
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
Join our team where you'll be responsible for curating engaging activities and ensuring guests have an unforgettable stay.As a Resort Experience Host, you will: Conduct a diverse range of activities f
Reference
f0a384ae-5655-41fc-a764-59e3eb79f29d
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
River Ranch, FL
Type of Employment
Full-time
Function
Administrative
Division
Resort Ops
TeamClassification
Full Time
Category
Resort Operations
Experience Level
Associate
Location
River Ranch
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
Ready to welcome guests with a smile, cozy vibes, and unforgettable outdoor experiences? This is your chance to be part of something special!As a Teepee Glamping Coordinator, you will:Greet, register,
Reference
cb1c1143-0f58-4607-82f3-c9b5ffcbf30f
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
River Ranch, FL
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Category
Resort Operations
Experience Level
Associate
Location
River Ranch
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
Are you ready to bring the SWAG and deliver exceptional guest service with every ride? As a Golf Cart Attendant, you’ll be the friendly face our guests and team members rely on for safe, clean, and we
Reference
f02c3bc9-99a2-45f5-8cf1-b75a9ac9cfec
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Park City, UT
Type of Employment
Full-time
Function
Engineering
Division
Resort Ops
TeamClassification
Full Time
Category
Engineering
Experience Level
Associate
Location
Park City
Workplace type
O - On Property or In Office
Brands
Westgate Resorts
Description
We are seeking a dedicated and skilled Resort Facilities Maintenance Technician 1 to join our dynamic Resort Operations team. The ideal candidate will play a key role in maintaining the resort's facil
Reference
7a6bef35-c326-45e7-89c2-f8bf4c0cc4b2
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensRelated Articles
.png)
Teaser
General Career InsightContent Type
BlogsPublish date
06/18/25
Summary
We all work to live, but sometimes it feels as if we live to work, and for many, that can cause serious job burnout, regardless of one's work ethic or position. We’re here to discuss coping with
.png)
Content Type
BlogsPublish date
06/05/25
Summary
Picture your dream vacation, and you might picture yourself relaxing in a beautiful hotel room in a scenic resort, but you might not think about what goes on in the behind-the-scenes operations t
.png)
Teaser
General Career InsightContent Type
BlogsPublish date
06/05/25
Summary
When looking at a resume, a hiring manager decides whether they like your resume within six to eight seconds: you must make an impression almost immediately! The resume’s goal is to stand out and
.png)
Teaser
General Career InsightContent Type
BlogsPublish date
05/23/25
Summary
No one’s position is guaranteed or secure per se, in terms of being entitled to it; you have to make a case for why you belong there in that role, at that job, and the case isn't a one-time prese
.png)
Teaser
Sales and MarketingContent Type
BlogsPublish date
05/19/25
Summary
Hotel jobs at Westgate offer an exciting opportunity to be part of a dedicated team When it comes to landing your dream job in sales, it's not just about selling yourself—it's about showcasing th
.png)
Content Type
BlogsPublish date
05/18/25
Summary
Dive into Westgate’s Lifeguarding jobs for the summer, where you'll safeguard our guests and experience endless opportunities for personal growth and adventure! Whether you’re a seasoned professi
.png)
Content Type
BlogsPublish date
05/16/25
Summary
What Are the Highest Paying Jobs in Hospitality? It might surprise you, but the hospitality industry offers an array of career opportunities, ranging from entry-level positions to high-paying ex
.png)
Teaser
General Career InsightContent Type
BlogsPublish date
05/08/25
Summary
Join a vibrant team that values creativity, collaboration, and career growth. If you’ve been wondering, “What is the quickest way to get hired?”, you aren't alone; every jobseeker's dream is to s
.png)
Teaser
General Career InsightContent Type
BlogsPublish date
05/01/25
Summary
Hotel jobs at Westgate offer an exciting opportunity to be part of a dedicated team If you’re considering bringing your career to the hospitality sector, you’ll want to know all about the emergin
.png)
Content Type
BlogsPublish date
04/24/25
Summary
Join a vibrant team that values creativity, collaboration, and career growth. We’ve all been there; we wait so long for that promotion, and we are absolutely crushed when it doesn’t happen. If yo
Summer 2022 Recruitment is live
Work Abroad – In these roles, we will place you in any one of our 100+ fabulous holiday destinations for the season. We will arrange your flights, accommodation and the necessities to ensure you get settled into your new home quickly and can start enjoying your new job.
Read moreRecently Viewed Jobs