
How to Build Leadership Skills at Work
Leadership skills aren’t only for people in management positions. They can benefit everyone in the workforce. Good leadership skills improve communication, increase productivity, enhance teamwork and lead to better results, no matter what your role is. It doesn’t matter whether you’re a seasoned professional looking to grow or an entry-level newbie dreaming of a promotion, you can benefit from harnessing the power of good leadership skills.
By the end of this guide, you’ll know what the top leadership skills are, how to build upon them and how to actually implement them in your daily life.
What Are Leadership Skills and Why Are They Important?
Leadership skills encompass a wide range of abilities, from effective communication and problem-solving to empathy and decision-making. These skills help leaders create a positive impact, making teams feel motivated and valued. Whether you’re directing projects or managing a team, strong leadership enables you to guide others toward shared goals and improve overall performance.
Leadership skills extend beyond good communication and include ideation, planning, organization and creativity. They involve knowing how to think outside the box and innovate, as well as how to motivate, inspire and uplift others.
Good leaders are more than just managers. They can be anyone, anywhere. It’s their adaptability and willingness to grow that makes them stand out. As Charles Darwin once said, "It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change."
Do You Need a Management Role to Be a Leader?
You don’t have to hold a management title to exhibit leadership at work. Anyone can demonstrate leadership by taking initiative, supporting others and setting a positive example.
Known as “leading without a title,” this approach shows that leadership is about influence, not authority. Taking on small leadership roles, such as coordinating a project or mentoring a new hire, allows you to build these skills while contributing to your team’s overall success.
When you aren’t a manager, it can feel intimidating to express leadership. You might fear overstepping a boundary or not being able to see certain ideas through. But leaders come at every level, and in a good work culture, everyone will be encouraged to develop leadership skills.
Even if you aren’t in management, you can be a leader at work by encouraging others, expressing gratitude, being accountable and embracing learning.
Learn How to ‘Manage Up’
Managing up is a professional technique that involves building a cooperative relationship with your boss. Whether they are your direct manager or a part of senior leadership, you can foster a mutual understanding and respect by managing up.
Leaders who know how to manage up are more likely to qualify for promotions, negotiate salaries or raises and be more effective employees. Managing up isn’t about manipulation or taking authority, it’s a form of relationship building that helps you become the best employee you can be.
Here are some tips to help you use your leadership skills to “manage up”:
- Understand your boss’ management style and personality.
- Clarify what your management expects from you.
- Adapting to management’s communication style to enhance conversations.
- Communicating your own needs and preferences.
- Using negotiation to create a positive, fair work environment.
Core Leadership Skills to Develop
Leadership skills are like any other, it takes practice to really improve and know how to use them in a variety of situations. There are several skills that can really make a leader stand out at work:
- Communication: Good leaders are skilled communicators. They can convey information clearly, listen actively and build rapport with management, coworkers and customers.
- Problem-solving and decision-making: Leaders must assess situations, weigh options and make strategic choices quickly and effectively.
- Empathy and emotional intelligence: Understanding others’ emotions and managing one’s own emotions are vital for creating positive relationships and motivating teams.
- Accountability and responsibility: True leaders take ownership of their actions and decisions, inspiring others to do the same.
- Creativity: Leaders are open-minded and enjoy coming up with new ideas. They are eager to learn new things, develop new skills and design solutions for problems.
Each of these skills can be cultivated with practice, patience and a commitment to self-improvement.
How to Build Leadership Skills at Work in 5 Easy Steps
1. Start Small
Seize small opportunities that allow you to demonstrate leadership, like volunteering for projects, leading team meetings or organizing events. These experiences let you showcase your potential and build credibility. As you become more comfortable in these roles, you’ll gain the confidence and skills needed to handle larger leadership responsibilities.
Embrace the initial discomfort of being more of a leader. It’s natural to suffer from feelings of imposter syndrome, like you aren’t really qualified to be in the role you have. But it’s important to push past self-doubt and act in a way that supports your growth and development.
Starting small may just be asking a question in the next meeting or lending a coworker a helping hand on a project.
2. Practice Active Listening and Effective Communication
Listening is a cornerstone of effective communication. Show genuine interest in others’ ideas by asking open-ended questions and reflecting back what you’ve heard to ensure understanding. Providing constructive feedback and clear instructions will also reinforce your leadership presence.
Enter each conversation with the desire to learn from the other person. Replace “What should I say?” with “What should I ask?”
Leaders are good at asking other people questions that help them learn, too. Be open-minded and aim to go beyond the surface level. Follow-up questions ultimately drive conversations and lead to greater understanding, teamwork and productivity.
3. Set Personal and Team Goals
Setting goals creates a sense of purpose and motivation. By defining specific objectives for yourself and your team, you demonstrate responsibility and strategic thinking. Celebrating achievements along the way also fosters team cohesion and encourages further progress.
Leaders don’t always have to be told what to do. They set goals for themselves and others and hold everyone to fair standards. They push themselves to improve because they want to be the best version of themselves.
4. Seek Feedback and Reflect on Performance
Constructive feedback from managers and colleagues is invaluable for growth. Take time to reflect on your performance, identifying areas for improvement and successes. Developing self-awareness enables you to adjust your approach and continue refining your leadership skills.
It’s also important to take a positive approach toward self-improvement. Rather than diminish your efforts or belittle your skills, focus on your strengths. Even a willingness to learn and grow is a huge advantage.
5. Lead by Example and Take Responsibility
Leading by example is crucial to building trust with your team. Show integrity by taking ownership of your actions, whether that means acknowledging mistakes or sharing credit for successes.
When you have ideas, share and own them. Be confident expressing your thoughts to others, even if they disagree with you. Leaders don’t see disagreement as a challenge or criticism, they create space for dialogue and enjoy learning about others’ perspectives.
When you take responsibility in the workplace, you ultimately act with greater integrity. You can carry your head high knowing that you are always in control of your actions and willing to be fully accountable.
On the same note, leaders who are responsible also refuse to take blame that isn’t theirs. When you learn to take accountability and express ownership of yourself, you also learn how to speak up and defend yourself.
How to Build Leadership Skills: Collaboration and Mentorship
Effective leaders know the value of collaboration. Working with others lets you experience different perspectives, observe various leadership styles and practice essential teamwork skills. Use opportunities to delegate tasks, encourage feedback and support team members.
The Role of Teamwork in Leadership Development
You can’t lead a team if you don’t know how to be a part of one. Good leaders are happy to roll up their sleeves, work hard and chip in. If you want to be a better leader, you should also be comfortable letting others delegate tasks.
Sometimes, employees want to assume leadership solely because they think having the title is desirable. But leaders do what’s best for the greater good, like the company’s bottom line. Instead of just assuming they should be in charge, they assess projects and problems to identify what skills are needed and who is most capable of achieving objectives.
So, it’s OK not to always take charge or think you need to be the appointed leader at work. You can still display leadership skills when you’re a part of a team. What really sets you apart is your openness to learn, willingness to grow and commitment to seeing things through.
How Mentorship Builds Leadership Skills
Mentorship offers guidance, feedback and support, all of which are essential to developing strong leadership abilities. Seek a mentor within or outside your organization, someone who has navigated the challenges you face and can provide invaluable insights. Additionally, mentoring others lets you practice and strengthen your own leadership skills.
A mentor is someone who can help support you on your journey. They don’t teach you how to be like them. Instead, they’re goal is to help you become the best version of yourself. But remember, a mentor isn’t a coach. They are there to serve as a role model and guide, not an instructor.
When choosing a mentor, you can follow these tips for forming better connections:
- Look for people who are in a position you aspire to grow into one day.
- Work on building a two-way relationship with them.
- Consider your goals and what you want to achieve through the mentorship.
- Prepare an elevator pitch to showcase why you’d be a great mentee.
- Set realistic expectations and goals from the start, so neither of you feel like you’re wasting time.
When engaging with your mentor, ask specific questions to help you grow. You can request their feedback on specific actions you’ve taken or for their professional opinion on something you’re currently working on.
Good mentees know that a mentorship is a gift. They respect their mentors’ time and make an effort to be clear about what they want, are open to feedback and grateful for their mentor’s support.
Enhancing Leadership Skills With Training and Resources
Many organizations offer leadership training programs to help employees develop the skills they need to advance. Online courses, such as those from LinkedIn Learning, Coursera and industry-specific certifications, can help expand your knowledge and abilities.
Helping employees develop leadership skills can create new opportunities for growth within the organization. It can also help give employees a sense of empowerment, build their confidence and encourage them to take more pride in their positions.
Reading and listening to industry-leading authors and speakers provide new perspectives on leadership. Books like “Leaders Eat Last” by Simon Sinek and "The 5 Levels of Leadership" by John C. Maxwell are excellent resources for aspiring leaders.
Regularly exposing yourself to these materials helps you internalize important principles and apply them to your daily work.
You can also follow leaders on LinkedIn. Consider following some inside and outside of your industry. You might be surprised what you learn gaining insights from someone in a completely different line of work.
Don’t Limit Yourself to Professional Leadership
Think about the role of leadership in your personal life, too. Where could you take greater responsibility in your life? How could you improve your communication skills to enhance relationships with family and friends?
A leader isn’t like a uniform you put on to work and take off when you clock out. It’s a philosophical approach to life that ultimately shapes how you see yourself in the world and choose to carry yourself in it.
Be open to learning more about skills like mindfulness and emotional regulation. These can be key players in your journey toward becoming a stronger leader.
Networking to Build Leadership Skills
Networking offers a chance to learn from others in the field, gaining insights into effective leadership. Attend conferences, industry meetups and local business events to meet professionals who can share their experiences and perspectives. Professional associations often offer leadership workshops and networking events as well.
Be open to asking questions, and take a genuine interest in what others have to say. Look up key speakers at conferences and introduce yourself afterward if you get a chance. Carry your business card with a QR code on it to make it easy to connect.
And don’t solely focus on upper management. Networking with people from various backgrounds and career levels can broaden your horizons and teach you more than you can imagine.
Common Questions About Leadership Development (FAQs)
-
Can introverts be good leaders?
Yes, introverts can be exceptional leaders. Their strengths, such as active listening, thoughtfulness and empathy align well with effective leadership. Leadership is not defined by personality but by a person’s actions and ability to inspire others.
-
How long does it take to develop leadership skills?
Developing leadership skills is a continuous journey. While some skills, like communication, can improve quickly, others, like decision-making, take years to refine. The key is to stay consistent in your efforts, knowing that growth will happen gradually over time.
-
What should I avoid when trying to build leadership skills?
Common mistakes in leadership development include micromanaging, avoiding responsibility and focusing too much on authority rather than influence. Effective leaders practice humility, prioritize teamwork and remain adaptable to feedback and change.
-
How can I demonstrate leadership in my current role?
You don’t need a title to show leadership. Volunteering for projects, problem-solving and supporting team members are all ways to demonstrate leadership. Taking these steps shows initiative and a willingness to contribute positively to your workplace.
Practice Leadership Skills Daily for Lasting Growth
Incorporate leadership development into daily routines by setting small goals, being mindful of communication and finding learning moments in day-to-day tasks. Daily reflection helps identify areas for improvement and reinforces good habits.
What if you start to feel discouraged? Staying motivated can be challenging, especially when results take time. Track your progress, celebrate small achievements and stay connected with mentors or like-minded professionals to maintain focus and encouragement.
Adopting a growth mindset – one that embraces continuous learning – will make the journey more rewarding. Plus, you’ll have an easier way of tracking your progress if you focus on learning as much as you can.
Get Out There and Start Leading Today
Building leadership skills at work is a valuable investment in your personal and professional growth. Whether it’s through seizing opportunities to lead, seeking feedback or continuing education, you can cultivate the skills needed to become a confident and respected leader.
Start with one or two steps from this guide, practice consistently and watch your leadership abilities flourish over time. Embrace the journey. And remember that each step brings you closer to reaching your full leadership potential.
Browse our available hotel jobs today for a chance to refine your leadership skills.
Career Opportunities at Westgate Resorts
With 22 full-service resorts in premiere destinations throughout the United States, we're bigger than an orange grove, but at our heart we're still a family business. Whether you're beginning your career, continuing your growth, or a student looking for real-world experience, we have opportunities for you.
Search and ApplySign up to our Careers Blogs!
Related Roles
Salary
Location
Gatlinburg, TN
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Category
Resort Operations
Experience Level
Associate
Location
Gatlinburg
Workplace type
O - On Property or In Office
Description
You will be responsible for operating a trash compactor truck to collect and transport waste efficiently while maintaining cleanliness and safety standards across the property.As Sanitation Specialist
Reference
12e4887a-c287-4b0b-9ff5-03ce32fcfb9a
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Orlando, FL
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Category
Resort Operations
Experience Level
Associate
Location
Orlando
Workplace type
O - On Property or In Office
Description
As a Mechanic, you will:Inspect and diagnose mechanical issues by observing devices in operation and identifying sources of trouble.Disassemble, repair, or replace defective parts such as engines, tra
Reference
f55ff05b-0362-424a-9f02-9c1ee8d164d1
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Orlando, FL
Type of Employment
Full-time
Function
Management
Division
Resort Ops
TeamClassification
Full Time
Category
Resort Operations
Experience Level
Mid-Senior Level
Location
Orlando
Workplace type
O - On Property or In Office
Description
As a Transportation Manager, you will:Responsible for checking tour schedules throughout the day and needs from various departments and dispatches shuttle/van/limos as needed.Responsible for ensuring
Reference
42b6cc68-8a37-495a-a873-fb1f35a7e1c4
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Ocoee, FL
Type of Employment
Full-time
Function
Management
Division
Sales & Marketing
TeamClassification
Full Time
Category
Marketing (Digital, Brand & Social)
Experience Level
Mid-Senior Level
Location
Ocoee
Workplace type
O - On Property or In Office
Description
Westgate Resorts is seeking a dynamic and enthusiastic Marketing Manager. Reporting to the National Director of Marketing, this position will create and deliver on timeshare, vacation ownership, and e
Reference
5bd8c98c-b5db-4e21-a3fe-335a12abb0aa
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Orlando, FL
Type of Employment
Part-time
Function
Sales
Division
Sales & Marketing
TeamClassification
Seasonal
Experience Level
Associate
Location
Orlando
Workplace type
O - On Property or In Office
Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability req
Reference
83b33e9b-e82d-405b-ac59-476117a94f6c
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Kissimmee, FL
Type of Employment
Part-time
Function
Sales
Division
Sales & Marketing
TeamClassification
Seasonal
Experience Level
Associate
Location
Kissimmee
Workplace type
O - On Property or In Office
Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability req
Reference
6adf2d40-84f4-4944-9059-bb01c4f0142b
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Cocoa Beach, FL
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Experience Level
Associate
Location
Cocoa Beach
Workplace type
O - On Property or In Office
Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent cu
Reference
03ffd9aa-3679-41a8-8706-9ddf34e8917c
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
River Ranch, FL
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Experience Level
Associate
Location
River Ranch
Workplace type
O - On Property or In Office
Description
The Character Team Supervisor at Westgate Resorts will involve supervising character performers, acting as a liaison with leadership, and providing frequent updates and fresh ideas to enhance guest ex
Reference
6bc38301-fd75-4f63-b6a2-2f57d2d6dac2
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
Myrtle Beach, SC
Type of Employment
Part-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Seasonal
Experience Level
Associate
Location
Myrtle Beach
Workplace type
O - On Property or In Office
Description
As a Resort Mascot/Character Performer at Westgate Myrtle Beach, you’ll become the face (and heart) of our family-friendly entertainment. You’ll help bring excitement and joy to guests through fun, en
Reference
ddc09324-7d27-4353-88e7-bc450a396061
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensSalary
Location
River Ranch, FL
Type of Employment
Full-time
Function
Customer Service
Division
Resort Ops
TeamClassification
Full Time
Experience Level
Associate
Location
River Ranch
Workplace type
O - On Property or In Office
Description
As a Resort Mascot/Character Performer, you’ll be at the heart of guest engagement—creating unforgettable moments for families and visitors from around the country. Whether greeting guests in the lobb
Reference
b9b2ed74-b9c2-42d6-9960-5cfb918ac133
Expiry Date
01/01/01
Author
Bailey StevensAuthor
Bailey StevensRelated Articles
.png)
Teaser
Sales and MarketingContent Type
BlogsPublish date
05/19/25
Summary
Hotel jobs at Westgate offer an exciting opportunity to be part of a dedicated team When it comes to landing your dream job in sales, it's not just about selling yourself—it's about showcasing th
.png)
Content Type
BlogsPublish date
05/18/25
Summary
Dive into Westgate’s Lifeguarding jobs for the summer, where you'll safeguard our guests and experience endless opportunities for personal growth and adventure! Whether you’re a seasoned professi
.png)
Content Type
BlogsPublish date
05/16/25
Summary
What Are the Highest Paying Jobs in Hospitality? It might surprise you, but the hospitality industry offers an array of career opportunities, ranging from entry-level positions to high-paying ex
.png)
Teaser
General Career InsightContent Type
BlogsPublish date
05/08/25
Summary
Join a vibrant team that values creativity, collaboration, and career growth. If you’ve been wondering, “What is the quickest way to get hired?”, you aren't alone; every jobseeker's dream is to s
.png)
Teaser
General Career InsightContent Type
BlogsPublish date
05/01/25
Summary
Hotel jobs at Westgate offer an exciting opportunity to be part of a dedicated team If you’re considering bringing your career to the hospitality sector, you’ll want to know all about the emergin
.png)
Content Type
BlogsPublish date
04/24/25
Summary
Join a vibrant team that values creativity, collaboration, and career growth. We’ve all been there; we wait so long for that promotion, and we are absolutely crushed when it doesn’t happen. If yo
.png)
Content Type
BlogsPublish date
04/15/25
Summary
Join a vibrant team that values creativity, collaboration, and career growth. If you’re looking to get ahead in your career, getting a job promotion is a great way to do it. It’s natural to be t
.png)
Teaser
General Career InsightContent Type
BlogsPublish date
04/11/25
Summary
Join a vibrant team that values creativity, collaboration, and career growth. It can be challenging to differentiate between what soft and hard skills you possess, particularly when the term “tra
.png)
Teaser
Food and BeverageContent Type
BlogsPublish date
03/31/25
Summary
Hotel jobs at Westgate offer an exciting opportunity to be part of a dedicated team Embarking on a culinary career with Westgate Resorts is a dream come true for many food enthusiasts! Our chef j

Teaser
General Career InsightContent Type
BlogsPublish date
03/31/25
Summary
Join a vibrant team that values creativity, collaboration, and career growth. It’s normal during your studies to think, “Should I get a job while at college?”. Well, we’re here to shed some ex
Summer 2022 Recruitment is live
Work Abroad – In these roles, we will place you in any one of our 100+ fabulous holiday destinations for the season. We will arrange your flights, accommodation and the necessities to ensure you get settled into your new home quickly and can start enjoying your new job.
Read moreRecently Viewed Jobs