No matter what role you land in our housekeeping department at Westgate Resorts, you can take pride in knowing that you are at the heart of the company!
We believe in recognizing and rewarding hard work from day one with initiatives like our Zero Critical Defects Incentive Program, our training programs, and more.
Each new day, you’ll have the opportunity to make a real difference. Your touch brings a personal and heartfelt level of care that transforms a simple stay into a cherished memory for years to come.
Below, we’ll break down the Housekeeping jobs available at Westgate Resorts, as well as the training, growth opportunities, and benefits of working here!
Housekeeping Roles Available at Westgate Resorts
It’s a pretty outdated idea that housekeeping jobs have no growth and career prospects, especially here.
At Westgate Resorts, someone can start in Housekeeping and have a long-term career full of growth, training, and development.
Through our training programs, you can take comfort in knowing that we recognize your potential. Housekeeping really is a crucial department in all of our resorts. It’s the backbone of any hospitality company.
From day one, you’re paired with a team member and can work toward a strong Housekeeping training plan. And when you rise through the ranks, you can eventually train others as a Certified Field Trainer which, of course, comes with a pay increase!
The typical career progression when you start out as a Housekeeper might be to work your way up to a supervisory position, followed by a managerial position, and then on to either an executive or director position!
At Westgate, there’s lots of internal mobility, too so you might even want to move to a different department entirely!
The roles that we’ll dive into today are:
- Housekeeper & Houseperson
- Housekeeper & Houseperson Runner
- Housekeeping Supervisor
- Housekeeping Manager
Keep reading to learn more about what these careers have in store for you!
Housekeeper & Houseperson
Our Housekeepers and Housepersons at Westgate are meticulous and adaptable, always looking at how they can create the best-in-class experience for our guests.
As passionate professionals with an eye for detail and solid customer service skills, their commitment to maintaining the cleanliness of our resorts comes naturally.
Housekeeper Duties and Responsibilities
Aside from embodying our core values of integrity, passion, and a strong work ethic, you can expect the following duties:
- Greet everyone with a friendly disposition during your shifts and while on the property.
- Handle assigned rooms in a timely and organized manner, making sure to regularly check and maintain cleaning equipment while using the correct chemicals.
- Report any damage to your Team Leader while ensuring everything on the premises is clean and well-maintained.
- Respect guest privacy and maintain their confidentiality at all times while adhering to resort standards and procedures.
Housekeeping & Houseperson Runner
When you step into a Housekeeping or Houseperson Runner position at Westgate Resorts, you’re a critical team member from day one.
You’ll be a pro when it comes to attention to detail and customer service, and you can expect the following responsibilities:
- Support our Housekeepers by delivering supplies, removing trash, and cleaning common areas.
- Deliver the requested items to guests promptly and efficiently in a friendly and helpful manner.
- Stock linen closets and other storage areas while walking the property daily to make sure everything looks clean and welcoming.
- Report any maintenance issues to the Housekeeping Supervisor.
Housekeeping Supervisor
If you’re looking to advance your leadership skills, why not jump into a Housekeeping Supervisor role with Westgate Resorts?
Joining us as a Housekeeping Supervisor allows you to thrive in a role where you can guide your team through the challenges and triumphs of a busy shift. Some daily responsibilities include:
- Ensuring that our guests experience the highest standards during their stay.
- Supervising and motivating housekeeping teams.
- Assigning duties to staff and examining their work for accuracy, neatness, and compliance.
- Communicating with guests and employees verbally and in writing.
- Inspecting and preparing clean units before turning them over to guests. Assisting in the training and development of both existing and new staff members.
- Reporting engineering issues in accordance to established company procedures.
Housekeeping Manager
If you’ve already got a background in Housekeeping then a housekeeping manager role might be perfect for you. You’ll get to lead daily housekeeping operations while motivating and managing your team.
Here’s what you can expect:
- Communicate with guests and supervisors.
- Organize, conduct, and attend meetings.
- Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction.
- Train and provide career development for housekeeping staff.
- Assign duties to supervisors and inspect work for accuracy, neatness, and compliance.
- Complete assigned projects and maintain written progress records.
- Conduct performance evaluations and provide feedback to employees.
- Adhere to company philosophies, policies, and procedures.
- Conduct training on safety, security, department procedures, and service guidelines.
Westgate's Zero Critical Defects Incentive Program
When you work in our Housekeeping Department, you can take part in our Zero Critical Defects Incentive Program.
In a nutshell, what this means is that we reward housekeepers and inspectors for achieving a common goal by delivering rooms free of critical defects. If you’re meeting the Program requirements, you can even be eligible for bonuses!
Why Join Us in Housekeeping?
So, why would someone want to work at Westgate Resorts we hear you ask?
Here are just a few of the benefits you can expect from working with us:
- Comprehensive health benefits, including medical, dental, and vision.
- Access to your pay as you need it with DailyPay.
- Cross-department advancement and development opportunities.
- Paid time off for vacations, personal leave, and sick leave
Take the Leap into Your Next Career With Housekeeping Jobs at Westgate Resorts
Now that you’ve had a glimpse into our Housekeeping jobs, why not browse all of our available positions?
Love what you do, who you do it with, and who you do it for at Westgate Resorts!
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